Head: Home Loans Collections

Recruiter:

Network Recruitment

Job Ref:

NFP016637/ZG

Date posted:

Monday, March 2, 2026

Location:

Johannesburg, South Africa

Salary:

Annually

SUMMARY:
A leading Africa-focused financial services group, offering innovative solutions and career-enhancing opportunities. Work alongside highly skilled professionals and make a tangible impact on clients, communities, and the business.

POSITION INFO:
In this role, you will design and implement strategies to recover and rehabilitate the maximum value from secured assets related to distressed debt. You will provide leadership, guidance, and quality assurance to the Credit Collections function, ensuring risk is managed effectively, collections targets are achieved, and best practices are upheld.

Key Responsibilities:

Develop and implement strategies for recovery and rehabilitation of secured assets (immovable, tangible, and intangible) linked to distressed debt.
Provide leadership, guidance, and oversight to the Credit Collections function.
Align collections strategies with regulatory, legal, and compliance requirements.
Analyse portfolios to identify risk, trends, and recovery opportunities.
Ensure consistent application of best practices across all collections activities.
Foster a high-performance culture, coaching and developing team members.

Qualifications & Experience:

Degree: Business Commerce, Finance and Accounting, Mathematical Sciences, Risk Management, or Quantitative Studies.
Certifications: Certified Risk Manager (CRM) preferred.
Experience: Minimum 10 years in functional leadership within Credit Risk, with a strong focus on collections, recovery, portfolio analysis, and credit risk management. Banking experience and proficiency in legal, regulatory, and foreclosure processes are essential.

Behavioural Competencies:

Developing strategies, directing people, making decisions, taking action
Upholding standards, valuing individuals, showing composure, thinking positively
Practical approach, following procedures, documenting facts, checking things

Technical Competencies:

Financial acumen, financial analysis, accounting control
Risk awareness, risk management, risk reporting
Quantitative analysis, data quality, data compliance
Contact centre customer relationship management, workflow management
Compliance, difficult calls management, query resolution
Promote good governance, risk & control, active listening, verbal communication

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