Head of Channels

Recruiter:

Network International

Job Ref:

NWI001783/HSM

Date posted:

Monday, April 22, 2024

Location:

Namibia, South Africa

SUMMARY:
Seeking a Head of Channels for a Banking Industry Leader that is expanding into Namibia. Are you passionate about driving innovation in banking channels and delivering cutting-edge solutions to customers? My client is looking for a Head of Channels to lead their expansion into the Namibian market and revolutionize the way banking services are delivered.

POSITION INFO:
Job Summary:
As the Head of Channels, reporting to the Executive Director of Operations, you'll be responsible for deploying card-based and technology-driven products and services across our entire network and service channels. Your role will involve creating and managing cross-functional partnerships to ensure participation in leading settlement platforms, as well as developing the bank's capacity in people, skills, and knowledge.

Key Responsibilities:

Develop and implement products and services across remote touch points such as ATMs, cards, e-banking, and mobile banking platforms
Identify and seize opportunities for alternative payment solutions, driving the growth of electronic cards and alternative payment channels
Drive maximum market penetration of alternative payment channels, aligning with the bank's retail strategy
Identify and manage strategic alliance partners to enhance offerings and expand reach
Oversee service management of vendors and outsourced operations, ensuring adherence to Service Level Agreements (SLAs)
Collaborate with the Retail Banking Division to develop and implement marketing and sales strategies for Cards & Channels products
Define operational guidelines for electronic and mobile banking to ensure seamless customer experiences

Qualifications and Requirements:

A first Degree in any discipline is required, with a professional accounting qualification or Masters in Economics, Banking & Finance, or Business Administration considered advantageous
Formal training in Banking Law/Regulation is preferred
Minimum of 7 years' experience in a bank or payments institution, with expertise in electronic cards and channels preferred
Knowledge and understanding of the Namibian payments landscape
Strong alliance management skills with the ability to cultivate and maintain partnerships
Excellent customer relationship development and management skills
Proficiency in negotiation, problem-solving, and conflict resolution
Creative thinking and innovation in developing and managing alternative payments products
Ability to develop, defend, and execute a business case

How to Apply:

If you meet the above requirements, please send your resume DIRECTLY to:

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