Head of Commercial

Recruiter:

CA Support

Job Ref:

CPT001412/FT

Date posted:

Friday, April 24, 2026

Location:

Paarl, South Africa

SUMMARY:
Head of Commercial
Location: Paarl, Western Cape

A fast-growing agritech company operating within the fruit supply chain sector is seeking to appoint a commercially driven and hands-on Head of Commercial. This is a senior leadership role suited to an individual who can operate both strategically and operationally, taking full ownership of the commercial function while building scalable systems to support growth.

The successful candidate will be responsible for defining and executing the commercial strategy, driving new business development, and ensuring exceptional client experience across the full lifecycle — from onboarding through to retention and expansion.

POSITION INFO:
Key Responsibilities
Commercial Leadership & Systems Development

Take full ownership of the commercial department, including its direction, performance, and culture
Design and implement scalable systems, processes, and frameworks to support growth
Establish and enforce standard operating procedures across client success, onboarding, support, and marketing
Implement tools and workflows to improve efficiency and reduce operational friction
Build and lead a high-performing, accountable team with clear KPIs

Strategy & Business Development

Define and execute the commercial strategy aligned to growth objectives
Drive new business development and identify partnership opportunities
Develop and implement go-to-market strategies
Represent the business at industry events and client engagements

Client Success & Retention

Own the end-to-end client success strategy
Build and maintain strong relationships with key stakeholders
Monitor client performance metrics to proactively manage retention, upsell, and expansion

Client Support Oversight

Oversee the support function to ensure efficient issue resolution
Define and manage SLAs, escalation protocols, and service standards
Promote a proactive, solutions-driven support culture

Onboarding & Implementation

Lead client onboarding and system rollout processes
Develop onboarding frameworks, training material, and implementation guides
Coordinate cross-functional teams to ensure successful client adoption

Product & Client Alignment

Act as the liaison between clients and development teams
Translate client feedback into clear product requirements
Manage and prioritise feature requests within the development pipeline

Marketing & Brand Positioning

Drive marketing strategy within the agritech and fresh produce sectors
Oversee content, campaigns, and brand consistency
Support business development through marketing collateral and thought leadership

Minimum Requirements

Bachelor’s degree in Business, Commerce, Marketing, Agricultural Management, or a related field
Minimum 5 years’ experience in a commercial, client success, or business development role
Proven ability to operate at both strategic and operational levels
Demonstrated success in client growth, retention, and revenue expansion
Strong understanding of SaaS environments and implementation processes
Experience translating client needs into product or technical requirements
Exposure to agritech, supply chain, or fresh produce industries advantageous
Strong leadership, communication, and stakeholder management skills
Proficiency in CRM systems (e.g., HubSpot, Salesforce) and project tools (e.g., ClickUp, Asana, Jira)
Data-driven approach with strong analytical capability

TO APPLY:

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click on the "Apply" button

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