Head of Housekeeping

Recruiter:

Phoenix Recruitment

Job Ref:

JHB000597/DB

Date posted:

Friday, August 15, 2025

Location:

Franschhoek, South Africa

Salary:

Monthly

SUMMARY:
Luxury Wellness Retreat & Hotel close to Franschhoek is looking for a Head of Housekeeping.

We’re looking for a calm and capable Head of Housekeeping to guide the care of guest spaces, someone who brings structure, warmth and reliability to the daily rhythms that keeps the hotel feeling grounded, fresh and quietly exceptional.

POSITION INFO:
Duties:

Oversee the full scope of housekeeping operations, ensuring consistency, quality and attention to detail across all rooms and shared spaces
Lead, support and mentor a team of housekeeping stewards, setting a steady tone and pace for the day
Coordinate closely with hosts, laundry and maintenance teams to keep guest transitions smooth and seamless
Take pride in systems, managing supplies, schedules and standards with clarity and care
Balance hands-on work with leadership, always staying close to the details that make a space feel truly looked after

Requirements:

Grade 12
Diploma in Hospitality will be an advantage
A minimum of 5 years of experience in a Housekeeping Management role within a 5* luxury property
High level of physical endurance
Impeccable communication skills both written and verbal
Must be computer literate
Leadership experience
Strong training skills and experience
Effective rostering abilities
Knowledgeable with the controlling of expenses and inventories
Ability to remain calm and professional under pressure
Preference will be given to candidates from Franschhoek and neighbouring areas

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