Head of IT

SUMMARY:
An established speciality retail business with approximately 50 stores, e-commerce platforms and operations across South Africa and three neighbouring African territories requires an experienced Head of IT to lead its technology strategy, systems integration and IT operations.
This is a senior leadership role requiring a commercially astute IT professional with strong multi-store retail experience, capable of aligning technology with business objectives, driving systems efficiency and ensuring reliable, secure and scalable IT operations across the business.

POSITION INFO:
Key Responsibilities Develop and execute the IT strategy to support business growth, operational efficiency and digital transformation. Provide strategic and operational leadership across the group's retail stores, e-commerce platforms, distribution and head office functions. Oversee the management, performance and integration of core business systems, including Sage ERP, Retail Directions, point-of-sale (POS), inventory management and e-commerce platforms. Drive systems integration and data accuracy across retail, finance, supply chain, warehousing and online sales channels. Lead technology improvement initiatives, systems upgrades and new implementations to improve business performance and customer experience. Ensure reliable IT infrastructure, connectivity and systems availability across all stores and regional operations. Establish and maintain robust cybersecurity, data protection, disaster recovery and business continuity frameworks. Lead and develop the IT management and support functions, ensuring effective service delivery and accountability. Manage IT budgets, capital expenditure, technology investments and external service providers. Partner with executive management and operational stakeholders to identify technology solutions that support commercial objectives. Oversee IT requirements associated with new store openings, regional expansion and evolving digital retail capabilities. Key Requirements Relevant tertiary qualification in Information Technology, Computer Science or a related discipline. Extensive senior IT management experience within a multi-store retail environment is essential. Proven experience leading IT strategy and operations across geographically dispersed retail businesses. Strong understanding of retail ERP, POS, inventory management, e-commerce and integrated business systems. Experience with Sage ERP and\/or Retail Directions would be highly advantageous. Demonstrated success in systems implementation, integration, optimisation and digital transformation projects. Sound knowledge of IT infrastructure, cybersecurity, governance and business continuity. Strong commercial acumen, with the ability to translate business requirements into practical technology solutions. Proven leadership experience, including management of IT managers, technical specialists and external service providers. Experience supporting retail operations across multiple African territories would be advantageous. The successful candidate will combine strategic IT leadership with a hands-on understanding of the technology requirements of a complex, multi-channel retail business.