Head of Installation Services

SUMMARY:
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POSITION INFO:

Our client is seeking a talented and experienced Head: Installation Services to join their team. The purpose of this position is to focus on developing, implementing and reviewing the installations services strategy in order to ensure that the approved strategic objectives are achieved within the stipulated timeframes.

Location: Randburg

Job type: Permanent On-site

Duties and Responsibilities

• Responsible for the creation of installation strategy to guide the Installations Services department
• Responsible for the implementation of a business plan that will enable the achievement of the departmental strategy for Installations Services.
• Establish quality and performance standards for the Installations Services department
• Responsibility for the setting of service standards
• Define appropriate reporting and information that will assist the department in achieving its objectives
• Ensure effective cross-functional relationships through sharing of relevant information to assist all department in the achievement of their strategic objectives.
• Cultivate financial management practices across the department geared towards optimising the effective use of assets and minimising cost.
• Responsible for continuously scanning the environment for potential opportunities to grow the business in line with stakeholder expectations
• Prepare a complete and optimised budget for the Product installation department
• Responsible for the successful achievement of all financial targets and goals
• Directing installation practices to ensure alignment with cost management framework (customer service, parts, admin and finance)
• Responsible for the development of all staff within the Installations Services department.
• Responsible for setting efficient performance management standards
• Develop appropriate standards, policies and procedures to govern departmental activities.

Minimum Requirements

• Post Graduate Degree in Business Management or equivalent
• Management Development Programme will be advantageous
• PSIRA (Grade A) Compulsory
• Minimum 5 years senior management experience, preferably within a high-volume customer-facing field service operational environment.

Skills and Competencies

• Complex Problem Solving
• Excellent Judgment and Decision Making
• Strategic thinking
• Analytical thinking and creativity
• Conflict resolution skills
• Assertiveness
• Empathetic and Influential
• Strong interpersonal skills

Should you meet the above criteria, we invite you to apply directly to the advertisement. Should you not hear back from us within 2 weeks of application, kindly consider your application as unsuccessful