Head of Sales Operations & Client Delivery (Fleet & Mobility)

SUMMARY:
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POSITION INFO:

The Head of Sales Operations & Client Delivery owns the end-to-end execution after a vehicle/fleet  sale. This entails delivering on:

• Client satisfaction, on time vehicle delivery and readiness, and lifecycle coordination

This is achieved by running people, processes, and partners smoothly, which include:

• Commercial clients
• Front End Sales
• Billing and Finance
• Workshop and Service teams
• Logistics Partners

Ultimately this role is about owning post-sales operations for fleet & retail clients, ensuring vehicle readiness end to end, by coordinating and managing the different teams/individuals responsible for the execution at each phase of the post sale process. Someone who is execution and delivery focused, who will build standard operating procedures to elevate service delivery to the highest level.

Key experience, requirements and qualifications:

• 7–12 years experience in Automotive operations / fleet / logistics / mobility
• Strong exposure to: Vehicle registration & licensing (SA specific), Insurance coordination, Workshop & PDI processes
• Experience managing teams
• Excellent stakeholder management: Transporters, Government offices, Insurers, Workshops, Corporate clients

This role is based in Randburg. It will suit an execution focused service and/or delivery operations manager who goes beyond the desk admin and leverages teams and processes to deliver client satisfaction.