Human Capital Effectiveness Manager

SUMMARY:
L&D; Business/Employee Development

POSITION INFO:

Our Client requires a Human Capital Effectiveness (HCE) Manager to contribute to its mission of establishing local biological and vaccine manufacturing capability at its Cape Town based site. Being the only one of its kind in South Africa, Our Client strives to respond to the vaccine needs of the developing countries, specifically South Africa and Sub-Saharan Africa.

This is a particularly exciting time for the company as it continues to grow, strengthen, and build on its success and further develop its capabilities, products, services and market diversification.

The successful incumbent will form part of our dynamic Human Capital Team, reporting to the Chief Human Capital Officer and leads the Human Capital Effectiveness (HCE) team, consisting of 2 x Learning Facilitators, 1 x HCE Coordinator and 2 x HCE Administrators.

Overall Job Purpose

-          Accountable for the planning, development, and execution of all generic and technical/ GMP competency development to ensure sustainable leadership and technical bench strength within the company.

-          Conduct ongoing research of technical GMO aligned competency development strategies and best practice solutions that ensure the best possible approach to Human Capital Effectiveness (HCE). 

-          Developing the learning & development strategy in line with company strategy, culture, and pharmaceutical manufacturing quality assurance requirements.

-          Drive strategic return on training investment through HCE team, line manager’s action orientation and employee buy in.

-          Oversee the annual company talent management process related to mapping, development, and career path tracking.

-          Plan and implement the company learning academy offering accredited and unaccredited learning for growth.

Key Role Responsibilities

People Leadership

-          Capacity planning that ensures adequate performance delivery in line with strategic, tactical and operational plans 

Business/ Financial Leadership

-          Developing and maintain the training budget forecasts and annual budget submissions, against which costs and spend is managed.

-          Lead the Skills Development Pillar in line with the company’s BBBEE strategy.

-          Oversee the annual company talent management process related to mapping, development, and career path tracking.

Functional Leadership

Human Capital Effectiveness Strategy:

-          Develop the Learning & Development strategy in line with the greater Human Capital strategy for the business including technical and generic competency development priorities.

-          Lead the development, maintenance and implementation of the overall Human Capital Effectiveness Infrastructure including training policies, procedures, templates aligned to the company’s culture and compliance requirements.

-          Plan, direct and coordinate training and development activities and requirements according to business and manufacturing site requirements through the human capital effectiveness team.

Training Infrastructure Development:

-          Conduct ongoing research of generic and technical/ GMP aligned competency development strategies and best practice solutions that ensure the best possible approach to Human Capital Effectiveness (HCE). 

-          Develop and compile training programs and content to support continuous improvement and capacity building in line with the HCE Budget.

-          Ensuring that the technical training plans and programs are agreed with management and developed in line with regulations (e.g. SAPHRA), the company’s quality culture and relevant local & international guidelines and standards (e.g. PICS & WHO)

-          Ensure generic learning interventions are developed in ways that support the skills, knowledge and abilities required for the company and groups to deliver the company’s goals successfully.

-          Develop and implement a knowledge management infrastructure to ensure important Intellectual Property is effectively maintained. 

-          Develop, customize, and update training modules to suit the facility’s training needs, with the focus on enhanced efficient, availability of equipment, quality, product and component knowledge, autonomous maintenance, SOP execution and GMP awareness.

-          Ensure structure of training material suits the needs for accreditation with the company’s SETA and commence accreditation where possible.

-          Ensure SLA’s with training service providers are in place.

Implementation & Monitoring:

-          Assist with review of key operations-critical SOP’s to ensure correct integration and reflection of requirements pertaining to operational tasks.

-          Continuous Quality Culture assessment using recognized tools and providers and benchmarking against global industry norms.

-          Measure quality of training delivery, the plan achievement against timelines and track the return on investment of learning initiatives to ensure value is derived and skills, knowledge and capabilities are timeously achieved and maintained.

-          Approve, decline or withdraw special building access to staff in the manufacturing operation based on their level of competence. 

-          Provide coaching and mentoring to department managers related to leadership philosophies.

Technical Support:

-          Provide technical support for drafting of training modules along with SME’s.

-          Review technical curricula of key roles within the organisation.

-          Maintain the HCE library to ensure industry, regulatory and best practice (latest standards and guidelines) information are available to site.

-          Ensure ongoing audit readiness by the HCE team in support of GMP, SETA, DOL and BBBEE related requirements.

Reporting:

-          Oversee internal skills development and ROI report generation and the accurate and timeous delivery of internal reports to the business and external reporting to legislative bodies.

-          Manage training results with the business and take the requirement steps to mitigate risks to business.

Generic competencies required to perform the role

-          Strong Planning, Organising, Execution & Delegation skills

-          Strategic & holistic thinking

-          Creative problem solving & innovation skills.

-          Effective Customer & Customer & another stakeholder collaboration

-          Financial acumen

-          Commercial awareness

-          Action & results oriented.

-          Assertive & resilient

-          Adaptable in responding to change.

-          Negotiation and influencing skills.

-          Proactive in mitigating risk

-          Clear, timely and effective communication skills both verbally and in writing

-          Analytical ability

-          Coaching & Mentoring of peers & staff

Technical competencies required to perform the role.

-          Processes Development and Review 

-          Intermediate proficiency in Microsoft Word, Excel, Power point and Project.

-          Excellent understanding and working knowledge of Automated Training Systems

-          Metric & KPI development

-          Technical Report Writing

-          Operational Costing & Budgeting

-          Statistical Literacy

-          Coaching & Mentoring of peers & staff

Experience & industry accreditation/ knowledge:

Required:

-          At least 8 years’ experience in a skills development leadership role

-          A minimum of 3 years middle management experience

-          Experience in quality compliance within a cGMP facility.

-          Business and operational planning.

-          Program and project management

-          Participation in developing a departmental budget and monitoring expenditure.

-          Strong L & D background

Preferred:

-          Working knowledge of Pharmaceutical Manufacturing related legislation

-          Experience in aseptic (sterile) manufacturing

-          Accreditation in training facilitation

-          Experience/ exposure in understanding training needs analysis for organizations

-          Experience in having faced successfully local and/ or international manufacturing audits.

Qualifications:

-          Required: Degree/Diploma in Microbiology / Biotechnology, Pharmacy or equivalent

-          Preferred: Postgraduate diploma in organisational development

Recognition is given to Prior Learning and practical experience.

Other Requirements:

-          Own reliable transport

-          Ability to travel.

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