ICT Manager

SUMMARY:
-

POSITION INFO:
EDUCATION AND EXPERIENCE:

• National Certificate Matric Grade 12
• BCOM in Commerce and IT Management Degree
• Microsoft Certified: Solutions Associate (MCSA), Microsoft Certified: Azure Administrator Associate, VMware Certified Professional (VCP).
• Cyber Security Certificate
• Prince 2 Project Management
• ITIL Service Management Foundation
• MNE (Master Network Engineer) Diploma
• ANE (Associate Network Engineer) Diploma
• 5 years of management experience

• ICT Service delivery and SLA Management
• Infrastructure Design and Implementation
• O/S MS WINDOWS 10 PRO Project Management
• Policy development and Implementation
• ICT Governance
• ICT Networking protocols
• Patch management (SCCM/Intune), antivirus, and VPN technologies.
• ICT Disaster Recovery
• ICT Configuration Management
• ICT Mobile Computingand Wireless Communications Systems.
• SQL Administration
• Active Directory Management and Group Policy
  Implementation
• DHCP & DNS administration and support
• Mimecast email administration and support
• In-depth knowledge of Windows Server (2016-2022)
• Exchange server maintenance and Support
• Expert-level administration of VMware vSphere/ESXi or Hyper-V. SAN Support and Maintenance
• Veeam and Symantec backup
• Support
• Zoom and Skype communication
• Technology support
• LAN and WAN maintenance and support
• Experience with enterprise hardware, specifically HP and related monitoring tools.

• Implementation, maintenance, and optimization of physical and virtual server infrastructure.
• Racking, cabling, and configuring physical servers, storage, and networking equipment. This includes managing power distribution units (PDUs) and ensuring proper, organized cabling.
• Installing, upgrading, and patching server operating systems (Windows Server). Optimize performance, manage server capacity, and configure virtualization solutions like VMware or Hyper-V.
• Applying security configurations, performing vulnerability
  scanning, and ensuring compliance with data privacy
  regulations.
• Creating and updating documentation regarding
  system configurations, network diagrams, and incident
• reports.
• Tracking inventory, documenting server configurations,
  and managing vendor relationships for repairs and maintenance.
• Developing and maintaining backup and recovery solutions to prevent data loss.
• Providing leadership in the alignment of the ICT and
  business strategy ensuring that the company gains full value from its investment in IT services and its people.
• Providing a coherent link between ICT and the business
  ensuring that the business needs are met by the overarching SAST IT strategy.
• Lead, motivate and inspire the ICT department by
  delivering an ICT strategy that delivers innovation
  and enables the wider business to become leaner
  through the effective use of existing and emerging ICT
  Information Systems.
• Ensure that appropriate skill levels are maintained
  through the provision of a successful training and development programme.
• Providing accountability for the successful provision of
  all ICT services, delivered either internally or externally, as required by the business.
• Acting as the final escalation point for service-related
  issues ensuring that resolutions are proactively sought
  and delivered.
• Chairing SLA meetings, and attending, various meeting
  and forums with the mandate to ensure that ongoing ‘readiness’ of the ICT Strategy meets the needs of all business change programmes and initiatives.
• Providing a professional and customer orientated
  approach in both the department’s culture and through own personal leadership style.
• To act as the voice of ICT services to the wider
  organisation, ensuring effective communication and
  awareness.
• Ensure that day to day delivery of technical solutions
  across the organisation is optimised to ensure the
  organisation is meets its operational objectives and goals.
• Manage and follow the prescribed company change
  management process within SLA’s to ensure business
  efficiency and stability.
• To manage and maintain the company Infrastructure
  environment in conjunction with ICT resources and 3rd
  party suppliers/Contractor.
• To manage and maintain SAST desktop security to
  deliver secured operational enablement utilising best practice ICT security resources.
• To manage and maintain the hosted Unified
  Communications topology including mobile data management.
• To aid and where applicable undertake Security and
  Audited activities such as ICT security vulnerability and
  cyber security threats and ensuring all documentation
  is kept up to date and is easily available for auditing.
• To manage remote user security and alerts in order to
  provide a robust and proactive level of service for all SAST users and stakeholders.
• To manage and improve the overall SAST ICT Infrastructure assets as defined within best practice ICT Service Management standards.
• Management and maintenance of the company
  systems architecture and infrastructure, both physical
  and virtual.
• Establishing and implementing processes and procedures supported by approved policies for day to- day administration of the infrastructure,
• To derive and implement an Infrastructure improvement plan ensuring SAST flexibility and growth
• To undertake end to end Project Management of the
  ICT division covering tasks, resources, time and risk.
• To aid in the alignment of budget control in conjunction with the approved budget.
• To provide statistical information on helpdesk activity
  ensuring SLA’s are met and critical communication updates are delivered.
• To ensure logged service tickets are undertaken by the correct personnel and that the appropriate level of system controls are in place to record activity undertaken.
• Establishing strong partnerships with key client contacts to devise on-going technical strategy.
• Work in partnership with SAST’s department business
  owners to develop and deliver key projects.
• Represent the SAST Technology function in the delivery of the company Strategic Transformation plans.