ICT Operations Manager

SUMMARY:
This a permanent role

POSITION INFO:

Purpose

• The ICT Operations Manager will be responsible for securely, effectively, and efficiently ensuring that the ICT Facilities and services are procured, maintained and made available at the agreed quality, service levels and agreed times to enable business to fulfil their purpose.
• The position reports to the Head of ICT Operation

Qualifications and Experience Required

• Bachelor’s Degree in IT or related field
• 5 to 7 years’ experience mainly in ICT Operations and Application Support
• 5 Managerial experience is imperative

Key Areas of Responsibilities

• Manage and control ICT infrastructure, assets and facilities.
• Responsible for technology, capacity and performance.
• Manage and control the disaster recovery/business continuity process, plans and site in case of a disaster.
• Prepare and manage the request for proposal process for the procurement of ICT equipment and assets.
• Manage failover and system requirement for business continuity.
• Manage customer service and query resolution and application support maintenance.
• Manage ICT contracts, licenses and supplier relationships.
• Maintain ICT related licences by ensuring that they are sufficient, relevant and renewed; procure additional when required.
• Provide team support.
• Define, set-up and manage KPA’s.
• Ensure that the ITIL and COBIT standards and procedures are implemented and adhered to by operations staff.
• Responsible for the Quality Assurance Processes by ensuring that services delivered meet requirements and are of an acceptable quality.
• Manage the day-to-day operations of the teams by providing management (employee relations, annual leave, sick leave, training, scheduling etc.) and technical support to the ICT business support teams (business analysts, systems testers, clinical coders and testers) on a day-to-day and on an ongoing basis.
• Financial and Risk Management.
• Manage relevant IT Risks.
• Manage IT Audits and findings.

NB Only shortlisted candidates will be contacted.

NB! This job is now closed. You can apply for other jobs by uploading your CV.