ICT Service Manager (JG P7) Ref No: S20001

SUMMARY:
ICT Service Manager
 
Permanent role
Location: Pretoria, Sunnyside (Onsite)


Are you a tech-savvy leader with a passion for seamless ICT service delivery? Do you thrive in fast-paced environments, ensuring top-tier support while bridging the gap between ICT and business? If service excellence is your game, we’ve got the perfect role for you!

POSITION INFO:
What’s in it for you?

• Lead ICT desktop support services, ensuring top-notch user experiences.
• Be the crucial link between ICT and business, ensuring seamless service delivery.
• Work with cutting-edge IT frameworks like ITIL, ITSM, and COBIT.
• Manage service levels, escalations, and governance while keeping ICT operations running smoothly.

• A 3-year National Diploma or Degree in ICT (NQF 6 or higher).
• ITIL certification to navigate IT service management best practices.
• MCSE, A+, and N+ certifications to showcase your technical expertise.
• More than 3 years of experience as an ICT Desktop Support/Services Manager.
• A solid background in ICT services, infrastructure management, and business service management solutions.
• Hands-on exposure to IT frameworks like ITIL, ITSM, or COBIT.
• Experience managing desktop support teams, projects, and technology.

• Ensure ICT governance over the desktop environment.
• Provide reports and escalations to the Senior Manager.
• Act as a key link between ICT and business, ensuring smooth communication and service delivery.
• Proactively monitor and manage service levels, keeping operations efficient and effective.

• Candidates may be required to undergo competency assessments as part of the selection process.
• Qualification and SA citizenship verification will be conducted. If you have a foreign qualification, ensure it is evaluated by SAQA.
• CIPC is committed to employment equity, and preference will be given to candidates who enhance our diversity goals.