IT & Desktop Support Technician - from Banking

Recruiter:

Fempower

Job Ref:

1066156300

Date posted:

Thursday, August 7, 2025

Location:

Centurion, South Africa

SUMMARY:
-

POSITION INFO:

MAIN PURPOSE OF THE JOB

The Technician: IT & Desktop Support is responsible for providing desktop support to all business end-users. This 1st line support involves resolving or escalating to the correct personnel, all end-user IT problems related to desktop, telephony, MS Teams platform, remoted-networking, VPN, network, printing, application support and communications equipment. The movement of any IT assets is to be documented appropriately

Identity & Access Management:

Administer and maintain identity and access management across all applications. Provide Help Desk support to users.

First Line Support:

Perform 1st line Help desk support for queries related to all applications, data, networks, security, telephony, MS Teams platform, remoted-networking, infrastructure and telephony

Walk In Support:

Perform 1st line walk in support for queries related to all applications, data, networks, security, infrastructure and telephony

Preferred Minimum Education and Experience

Senior Certificate
Certificate in PC maintenance
Valid A+ and N+ certifications (non-expired)
3 – 5 years’ experience in a formal IT Banking environment
Microsoft 365 Fundamentals or Microsoft 365 Administrator

Critical Competencies

Technical professional who provides support for users of Microsoft 365, including applications like Teams, OneDrive, and Exchange Online.
Able to handle troubleshooting, configuration, and deployment of devices and software, as well as resolving issues related to the Microsoft 365 environment.
Assisting users with remote access and collaboration tools like Teams.

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