IT Account Manager

SUMMARY:
Our Client is seeking an IT Account Manager to join their company in Cape Town.

POSITION INFO:
Job Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field. (Some roles may accept equivalent experience.)
• 3–5 years of experience in IT sales, account management, or a related client-facing role, preferably in a technology-driven environment.
• Understanding of IT products, services, and terminology, such as networks, cloud computing, software licensing, cybersecurity, and managed services.
• Strong verbal and written communication abilities to effectively explain technical concepts to non-technical clients.
• Proven ability to build trust, manage client relationships, and handle negotiations.
• An analytical mindset to assess client needs and recommend appropriate technical solutions.
• Familiarity with project management principles and the ability to work across multiple teams to meet client goals.
• Experience using customer relationship management (CRM) tools like Salesforce, HubSpot, or Microsoft Dynamics.
• Ability to identify new business opportunities and contribute to revenue growth.
• Certifications such as CompTIA A+, Network+, ITIL, or vendor-specific credentials (e.g., Microsoft, Cisco) can be a plus.

• Client Relationship Management: Build and maintain strong, long-term relationships with clients, ensuring their IT needs are understood and addressed effectively.
• Technical Consultation: Serve as a trusted advisor on technology solutions, working closely with clients to recommend IT systems and strategies aligned with their business goals.
• Sales and Account Growth: Identify opportunities to upsell or cross-sell IT services and solutions, contributing to revenue growth within assigned accounts.
• Project Coordination: Collaborate with internal IT teams to deliver solutions, manage timelines, and ensure the successful implementation of projects.
• Issue Resolution: Act as the primary point of contact for client concerns or service issues, ensuring timely resolutions and client satisfaction.
• Reporting and Documentation: Maintain accurate records of client interactions, service agreements, and project progress. Provide regular performance and usage reports as needed.
• Contract and SLA Management: Oversee contract renewals and ensure compliance with service level agreements (SLAs).
• Market Awareness: Stay informed about emerging technologies and industry trends to provide strategic guidance and maintain a competitive edge.