IT Audit Manager (Customer Audit)

Qualifications:

• CIA
• BCom/BSc Degree in Information Management, Computing and Mathematics

Job description & Skills:

• Perform audit procedures and consulting engagements across IT Services and technical platforms, including identifying and defining issues, developing audit criteria, reviewing and analysing evidence
• Responsible for recommending internal control improvements that may include operational enhancements and working collaboratively with management to identify and track actions needed
• Establish internal as well as customer relationships that assist smooth audit process and promote internal audit value
• Engage in SLA discussions and maintenance with audit process stakeholders
• Provide support on issues relating to internal controls, remediation monitoring, and other compliance areas
• Evaluate new or changing services, processes and operations, assess their impact on existing and planned audit coverage
• Identify areas of non-delivery to audit process, communicating and monitoring escalation until resolution
• Be involved in presenting and training audit process stakeholders on their roles and value to the audit process, the aim of instilling a delivery culture in line with customer control objectives
• Manage and review audit assignments for quality assurance purposes
• Monitor that role players in the audit process are carrying out their activities according to the required quality. Liaise with internal Delivery Quality Managers and other Internal Audit departments as well as the external auditors appointed by customers (including but not limited to audit planning, readiness, self-testing, processes, reporting etc – CSA assessment)
• Identify Customer controls, evaluate the organisation’s internal delivery and external customer risks areas and provide key input to the development and maintenance of the annual Audit plan, Customer control framework, Audit process and documentation
• Carry out Change and Risk control activities to ensure that Audit related artefacts are maintained through correct process
• Manage scheduling audit process activities, efficiently taking into account changing prioritisations through multiple audits
• IT Audits performed:
• IPC Audits (Incident, Problem & Change Management)
• Backup and Storage
• Firewall
• DSI: Cloud Platform
• Performance and Capacity of ICT infrastructure
• SLA & OLA Controls
• Logical Security for AD (Active Directory)
• Platforms: Windows, Oracle, AIX, SQL & Mainframe

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