IT BI Analyst

SUMMARY:
A large Food supplier situated in Monatgue Gardens, Western Cape is seeking a qualified BI Analyst to join their dynamic team. The purpose of this role is to provide assistance, advice, and solutions to computer and software-related problems and malfunctions through investigating issues, identifying their root causes, and suggesting solutions and/or procedures to assist users in achieving their business objectives.
The BI Analyst will be instrumental in transforming data into actionable insights that support strategic decision-making, process improvements, and operational efficiency across the business.  Understand reporting requirements to assist users in achieving their objectives.

POSITION INFO:
Functions will include but are not limited to the following:

• Deal with support tickets in the support system, handling requests for assistance and liaise with users to find the best solution for their query.
• Support tickets will include but not limited to the following systems:

• Troubleshoot software and identify root causes of software/system issues/failures.
• Analyze system related issues and propose solutions.
• Document procedures and remedies for the purpose of process improvement
• Document software support activities thoroughly, accurately, and in a timely manner.
• Project manage new software installations or projects.
• Collaborate with cross functional teams to continuously improve reporting so that it is relevant and useful.
• Continuously work on the data sets and master data to ensure that it is aligned and relevant.

• Provide first line assistance and advice on operational software such as Syspro, Translution, and all operational supported software.
• Maintain and ensure master data is up to date and relevant
• Maintain reporting using all available reporting methods (Power BI, Qlikview/sense, Excel refreshable).
• Continuously seek process improvement by considering office automation
• Ensure compliance with respect to cyber security, regulations, and company policy
• Assist with training and development of users Position Profile
• Other duties may be assigned or required in connection with the general operation of the organization.

• Assist users with day to day issues around all operational software.
• Assist users with issues regarding reporting platforms
• Assist users by providing access to data using standard reporting tools.
• Deal with all ERP and related support tickets that are raised

• Maintain reporting platforms (Power BI / Qlik / Excel refreshables)
• Engage with users and produce reporting dashboards per requirement.
• Be involved with the weekly reporting processes.
• Understand and assist with all other reporting platforms used.

• Gain a good knowledge of all ancillary software utilised by the business and leverage these for reporting and information gathering purposes.
• Investigate user needs and suggest new or existing applications that may ease or automate functions.
• Work on a project management basis to implement and deploy ancillary solutions.
• Produce documentation and version controls for reports to ensure continuity.
• Remain within budgetary guidelines.
• Assist in budgetary processes.
• Maintain a clean and relevant library of usable reports and the related documentation.
• Promote and practice the standards and values of the organisation.

• Have a IT or Business related degree or qualification
• Experience in reporting and building reports for clients.
• Knowledge of Syspro and the system architecture is an advantage.
• Knowledge of Power BI, Qliksense, and Excel or similar BI tools in creating reports and visualization.
• The ability to collaborate with end users to define metrics and business requirements.
• Intermediate SQL skills and knowledge.
• Effective verbal and written communication skills and ability to present information clearly and professionally.

• Proficient with Windows-style applications and various software packages specific to role Strong interpersonal skills and ability to promote positive work relationships
• Good organization, prioritization, and time management skills
• Ability to effectively manage multiple demands in a rapidly changing, team-based environment