IT Infrastructure Engineer

Recruiter:

Merand Corbett & Associates

Job Ref:

CPT000436/LD

Date posted:

Monday, April 19, 2021

Location:

Stellenbosch, South Africa

SUMMARY:
Essential to have 6+ years post qualification experience. Ideally Computer Science/ Information systems support /MCSE or MSCD / N+ /CCNA/ITIL Frameworks.

POSITION INFO:

KEY PERFORMANCE AREA:

1. INFRASTRUCTURE SUPPORT

Desktop support
Network user growth planning
Server support
Aid capacity management for user infrastructure
Statistical LAN monitoring
Asset management

2. INFORMATION MANAGEMENT

Backup management
DRS site testing management
Active Directory
Software systems management and development
Email (Mimecast support and development)

3. RISK MANAGEMENT & SECURITY

Risk register
Ensuring integrity of data all data, both active and backed up
User level access control
I.T policy adherence
End user education on LAN technologies

4. INNOVATION & BEST PRACTICES

Best practices
Innovations
Internal best practices throughout the company implemented
Best practices from external sources assessed and implemented where relevant
Innovations presented to management and implemented where relevant

5. SERVICE PROVIDER MANAGEMENT

Relationships
Maintenance and developments
Aid maintaining relationships with all IT service providers
Compliance to service agreements
Implement ITIL frameworks on internal and external SLA’s and tickets logged.

SKILLS REQUIRED

Must be able to work independently, must be able to work under pressure and be client focused.
Be up to date with technology trends.
Interaction & effective communication with staff members, take ownership and responsibility of tickets, and show effective self-management to prioritize tickets.
Quick learning abilities and first-time resolution of tickets.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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