IT Manager

SUMMARY:
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POSITION INFO:

Job Purpose

The Internal IT Manager is responsible for overseeing the organization’s internal IT infrastructure, systems, security, support operations, cloud platforms, and end-user technology services. This role ensures the stability, security, scalability, and operational efficiency of all internal technology environments while aligning IT services with business objectives.

The role combines strategic planning, operational leadership, cybersecurity oversight, vendor management, and hands-on technical guidance.

Key Responsibilities

Infrastructure & Systems Management

• Manage and maintain all internal IT infrastructure, including:
  • Servers
  • Virtualization platforms
  • Networking
  • Storage
  • Cloud platforms
  • Microsoft 365 environments
  • Identity and access management
• Ensure high availability and reliability of business-critical systems.
• Oversee backup, disaster recovery, and business continuity processes.
• Manage datacentre, cloud, and hybrid infrastructure environments.

Cybersecurity & Compliance

• Oversee cybersecurity strategy and operational implementation.
• Ensure systems comply with security standards, policies, and best practices.
• Manage:
  • Endpoint security
  • Firewalls
  • MFA
  • Identity governance
  • Vulnerability management
  • SIEM/SOC integrations
• Coordinate incident response and remediation activities.
• Conduct regular risk assessments and security audits.

Microsoft 365 & Collaboration Platforms

• Oversee administration and governance of:
  • Microsoft 365
  • Entra ID
  • Exchange Online
  • Teams
  • SharePoint
  • OneDrive
  • Intune
  • Purview
• Drive tenant optimization, governance, and lifecycle management.
• Ensure proper permissions, group structures, and compliance controls.

IT Operations & Service Delivery

• Lead the internal IT support and infrastructure teams.
• Manage service desk operations and escalation processes.
• Establish and monitor SLAs and KPIs.
• Ensure efficient incident, problem, and change management practices.
• Improve operational maturity and automation across IT functions.

Cloud & Platform Management

• Manage cloud infrastructure and hosting environments including:
  • VMware
  • Hyper-V
  • Kubernetes platforms
  • Hybrid cloud environments
• Oversee cloud cost optimization and resource governance.
• Evaluate and implement modern infrastructure technologies.

Vendor & Project Management

• Manage relationships with:
  • Vendors
  • MSPs
  • Security providers
  • Software providers
• Lead IT projects including:
  • Migrations
  • Infrastructure upgrades
  • Security initiatives
  • Platform modernization
• Ensure projects are delivered on time and within budget.

Leadership & Strategy

• Develop and execute the internal IT strategy aligned to business goals.
• Mentor and develop IT staff and technical leads.
• Assist executive leadership with technology planning and budgeting.
• Identify opportunities for innovation, automation, and operational efficiency.
• Participate in executive and operational planning discussions.

Required Skills & Experience

Technical Experience

• Strong experience with:
  • Microsoft 365 administration
  • Entra ID / Active Directory
  • Networking and firewalls
  • VMware and/or Hyper-V
  • Windows Server environments
  • Cloud infrastructure (Azure preferred)
  • Endpoint management
  • Cybersecurity operations
• Experience with Kubernetes, container platforms, or modern infrastructure orchestration is advantageous.
• Strong understanding of:
  • Zero Trust principles
  • IAM
  • Security operations
  • Backup and DR strategies

Leadership Experience

• Experience managing IT operations or infrastructure teams.
• Ability to lead both strategic and operational initiatives.
• Strong stakeholder and communication skills.
• Experience managing projects and vendors.

Qualifications

• Relevant tertiary qualification in Information Technology, Computer Science, or related field.
• Industry certifications advantageous, such as:
  • Microsoft Certifications
  • Azure Certifications
  • VMware Certifications
  • ITIL
  • CISSP
  • Fortinet
  • CCNA/CCNP

Key Competencies

• Leadership and accountability
• Strategic thinking
• Problem solving
• Communication and stakeholder management
• Operational excellence
• Security-focused mindset
• Team development and mentorship
• Decision-making under pressure

Preferred Experience

• Experience in hybrid cloud environments.
• Experience managing medium-to-large Microsoft 365 tenants.
• Exposure to SOC/SecOps collaboration.
• Experience with automation and infrastructure-as-code.
• Experience in fast-paced operational environments.

Success Metrics

• Infrastructure uptime and stability
• Security posture improvements
• SLA achievement
• Internal User satisfaction
• Successful Internal project delivery
• Reduction in operational risk
• IT cost optimization
• Process automation and efficiency gains

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