IT Manager

Parow, Cape Town.

Manage a team consisting of two IT technicians and a Syspro Administrator. The IT Manager will report to the CFO. The ideal candidate will be solely responsible for the entire IT operations within the business. The ideal candidate for this role will be experienced in creating and implementing a new technology road map and propelling the business forward. The candidate would need to be very knowledgeable in IT and computer systems and have a solid technical background while being able to manage and motivate people.

Qualifications

• Grade 12 plus relevant IT qualifications/courses
• Broad skills base
• Knowledge in networks, security, hardware, software etc.
• Syspro knowledge
• 3-10 years’ experience in a similar managerial position

Responsibilities

Organisational Responsibility

• Ensuring the successful completion of several large projects in terms of deliverables, resources and client satisfaction.
• Results are achieved by the final delivery of services or products resulting from the work of one or more several teams.
• In this strategic role, the incumbent will set quality standards and priorities for the corporate objectives and major projects.

User Support/End User Computing

• Supports all users with desktop, printer, and software issues by responding to helpdesk tickets that are escalated from Tier 2 and 3.
• Support on Tier 3 Tickets.
• Ensures that all PCs have latest software, appropriate server access and security, logged and tracked in the helpdesk.
• Monitor helpdesk to meet SLA consistently.

System Administration & Monitoring

• Responsible for overall IT infrastructure health and maintenance.
• Sets up server monitoring and reporting system.
• Ensures server capacity and processing power is optimal for business needs.
• Sets up and monitor system backup mechanisms with Veeam.
• Maintain and improve Disaster Recovery Plan.
• Implements necessary security & systems policies.
• Office 365 Administration.
• Network Administration.

System Security

• Implements necessary security systems & policies.
• Liaise with relevant organisation to perform yearly IT pen tests.
• Research system security and do continues improvements.
• Maintain firewalls and security infrastructure.
• Ensure all systems are compliant.

Office Automation, hardware control and purchasing

• Investigates best technology resources for business requirements by attending technology seminars and keeping up to date with latest technologies.
• Asset management - records location, cost & status of all technology related resources and provide reports to departments on usage where applicable.
• Ensures all hardware and software are up to date and in suitable working condition.
• Ensures up to date & recorded use of all software licenses and participation in Microsoft processes to ensure compliance.
• Purchasing of all IT related equipment.

IT projects

• Plans, manages & co-ordinate all IT projects and ensure projects are delivered on time and to specification.
• Assist other company projects where IT assistance is required.

Other aspects/items

• Access Control System with Time and Attendance
• Telephony System

Personal Characteristics

• Strategic Vision
• Good listening skills, proactivity and initiative
• Rigor, teamwork and user oriented
• Versatility and entrepreneurial spirit and Business Acumen
• Strong leadership skills, ability to mobilize and inspire a team
• Expert level in managing project workloads
• Ability to solve complex problems
• Understand others'' perceptions and motivations to better mobilize and inspire
• Ability to delegate tasks according to the strengths of each team members
• Punctual
• Shows interest and enthusiasm towards work
• Co-operates with staff at all levels within the company
• Dependable
• Shows initiative
• Attention to detail
• Accuracy