IT Manager (FMCG)

SUMMARY:
The successful incumbent will play a key role in overseeing of our Client's IT infrastructure, ERP systems and hosting service with 3rd party service providers. First line of support to systems.

POSITION INFO:
Minimum requirements:

• Bachelor's degree in technology or related discipline preferred.
• Minimum of six years’ experience in networks, computer setup and software deployment
• Strong Accounting/Finance/Budgeting experience required.
• Hands on experience with SQL Server
• Experience in manufacturing environment preferred.
• Experience in IT Management
• Experience in user assistance and first line of support

• Ensure ICT strategy aligned with business objectives and IT trends.
• Ensure appropriate IT governance is in place, identify and manage IT risks.
• Ensure IT compliance with regulation and company policy.
• Ensure the use of company approved software and hardware, with active supplier support. (Syncpro scan)
• Ensure only licenced software is used with the company.
• Ensure daily backup of servers and conduct monthly tests.
• Run disaster recovery program with hosting service provider.
• Ensure data of local servers at each site must replicate to production servers at hosting site.
• Ensure all software and hardware updates / patches are applied as per agreed IT Policy.
• Ensure up to date antivirus software deployed.
• Ensure email is archived and mail protection is implemented (Manage Mimecast)
• Attend to Ossi call logging system.
• Manage and/or resolve incidents/requests/changes logged by users, prior to referring to service providers.
• Provide after hour support
• Run maintenance programmes as per agreed timelines or in response to incidents.
• Provide ad-hoc systems training / guidance.
• Maintain bar code register
• Maintain distribution radiuses
• Maintain users on GP, AD and other system
• Calculate rep incentive and obtain approval signoff
• Import vendor pricing
• Calculate selling prices or budget imports
• Run and develop BI 360 reports
• Verify and approve Agent incentives
• Compile Board report
• Changes to rebates to be imported when required