IT Operations Manager

SUMMARY:
We’re seeking an IT Operations Manager to lead infrastructure, networking, hosting, and end-user technology environments. This role is all about ensuring stability, security, and performancewhile delivering a seamless service experience to every team that depends on it.
You’ll step into a hands-on leadership position, guiding an established team, setting standards, and assuring quality. At the same time, you’ll keep the technical depth to dive into infrastructure, networking, and firewalls when needed.
A key focus will be embedding governance, risk, and compliance (GRC) into daily operations, maintaining secure, well‑managed environments fit for a regulated financial services business.

POSITION INFO:
Key Responsibilities: Infrastructure & Network Operations Own the operation, optimisation, and lifecycle of enterprise network infrastructure Manage firewall configuration, network segmentation, and network security controls Ensure reliable connectivity, uptime, and performance across all systems and sites Maintain infrastructure health monitoring and drive proactive resolution of emerging issues Cloud Infrastructure & Hosting Manage cloud environments (Azure, AWS, or similar) and hosting platforms for applications Ensure infrastructure supports application performance, availability, and scalability Own cloud cost visibility and drive infrastructure modernisation and cloud adoption initiatives Service Delivery, End‑User Support & Identity Own the internal IT service desk: intake, triage, prioritisation, and resolution against agreed SLAs Manage endpoint provisioning, device standards, patching, and lifecycle management Administer identity and access management (Entra ID \/ Active Directory) and Microsoft 365 environments Manage onboarding and offboarding from a technology and access‑revocation perspective Continuously improve the internal user experience, fewer tickets, faster resolution, better self‑service Incident Management, Continuity & Disaster Recovery Own the incident management process: severity classification, escalation, communication, and resolution Lead major incident response and ensure root cause analysis and corrective actions are completed and tracked Maintain and test backup, restore, and disaster recovery capability against defined RTO and RPO targets Maintain business continuity readiness for technology services, including documented runbooks Manage after‑hours and on‑call coverage arrangements across the team Security, Governance & Risk Management (GRC) Embed sound governance, risk, and compliance practices across infrastructure and operations Manage firewall rules, access controls, privileged access, and security policy enforcement Run vulnerability monitoring, patch governance, and remediation tracking Ensure technology environments meet internal security standards and regulatory obligations (e.g. POPIA) Maintain clear segregation and data governance boundaries in a shared‑premises environment DevOps & Development Support Maintain stable, well‑governed infrastructure for development, testing, and production environments Support CI\/CD environments in partnership with engineering teams Operate a controlled change management process that supports delivery speed without compromising stability Team Leadership & Vendor Management Lead, develop, and set standards for an established IT operations team Manage workload allocation, performance, capability development, and succession within the team Own relationships with ISPs, hardware suppliers, licensing partners, and managed service providers Manage IT operational budget, licensing spend, and cost forecasting Operational Reporting, Metrics & Improvement Establish and maintain operational reporting on infrastructure and service health Track and report key metrics: system availability, incident volumes and trends, SLA performance, capacity, and operational risk Provide clear, decision‑ready reporting to leadership on the health of the technology estate Improve monitoring, automation, and operational tooling to reduce manual effort and recurring failure Job Experience and Skills Required: Degree or relevant certification in IT, Computer Science, Networking, or a related field 6-10 years in IT infrastructure, networking, or operations, including at least 2-3 years leading a technical team. Demonstrated depth across enterprise-scale environments is weighted equally alongside tenure. Apply now! For more exciting IT vacancies, please visit: \/> I also specialise in recruiting in the following: Software Developers Mobile Developers Business and Systems Analysts BI and SQL Experts If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles \/ positions. For more information, contact: Lameez Mohamed Specialist Recruitment Consultant Connect with me on LinkedIn!