IT SYSTEMS TECHNICIAN

SUMMARY:
Information Technology

POSITION INFO:

🔹 Key Responsibilities
Provide end-user support for desktops, laptops, mobile devices, and peripherals
Troubleshoot hardware/software issues and resolve helpdesk requests independently
Manage full endpoint lifecycle (onboarding → offboarding)
Support Windows 10/11, Microsoft 365, and business applications
Act as escalation point for junior technicians
Administer Active Directory, Azure AD, DNS, DHCP, Group Policy
Support Exchange Online, Teams, SharePoint, OneDrive
Assist with Intune and endpoint/device management
Support VPN, Wi-Fi, LAN/WAN connectivity
Maintain documentation, asset management, and vendor coordination
Ensure security standards, patching, and access controls are enforced

🔹 Minimum Requirements
Grade 12
5–8+ years’ experience in a corporate IT support environment
Strong Microsoft 365 & Windows Server (Hyper-V / VMware) experience
Solid understanding of AD, Azure AD, DNS, DHCP, TCP/IP
Experience with Exchange, Teams, SharePoint & Defender
Working knowledge of network infrastructure and endpoint security
Basic SQL knowledge advantageous
Relevant IT certifications (Microsoft, CompTIA, etc.) preferred
Valid driver’s license & own transport (essential)

🔹 Key Competencies
Strong problem-solving and troubleshooting skills
Excellent communication and interpersonal ability
Ability to work independently and manage priorities
High attention to detail and confidentiality
Team player with a proactive and helpful attitude