IT Service Continuity Management Specialist (IT - SCM) (1397)

POSITION INFO:
The Role:

We are looking for an IT Service Community Management Specialist (IT-SCM)  who has experience in planning and conducting IT Emergency Exercise in complex environments. 

Project: 9 months

 

Experience with the following techniques:

 

• Degree in Information Systems or equivalent experience
• ITIL Certification
• ITIL Process knowledge and working experience
• Minimum of 8 years'' IT working experience
• Minimum of 6 years'' experience in an Operations environment
• Experience in planning and conducting IT Emergency Exercise in complex environments.
• In-depth knowledge and practical experience of IT Infrastructure i.e. Data Centres; Networks; Server; Storage; Platform; Middleware and Cloud technologies
• Ability to conceptualise complex information, but also delve into the details when required
• Communication methodology skills in big organisations / initiatives
• Project Management (Including especially BCM / IT-SCM Scheduling and Planning)
• ITSCM / BCM Process and Methodology
• Business Continuity Management (BCM)
• IT Service Management (ITSM)
• Technical Continuity Management (TCM)
• In-depth knowledge and practical experience with Frameworks and Guidelines (ITIL, Standards) relevant for operations
• Practical experience with the classical IT Operations, DevOps and agile development

• Consulting on the IT Service Continuity Management (ITSCM), Business Continuity Management (BCM) process and in particular on conducting Emergency Exercises.
• Drive the planning, conducting and after Care for IT Emergency Exercises (IT-EE).
• Conducting / Steering IT Emergency Exercises with numerous parties involved from different functions and locations.
• Monitoring of ITSCM Activities within the Group.
• Interfacing with other experts on IT Service Management.

• Excellent Communication skills
• Problem solving capabilities
• Ability to relate to a variety of Stakeholders at different organisational levels
• Strong interpersonal skills, including Intercultural understanding
• Able to work under pressure and be resilient in stressful situations
• Must be self-motivated and open to learn independently
• Flexibility to take up different tasks in the team and be a team player
• Strong presentation skills
• Above-board work ethics
• Willing to travel internationally, for up to 2 weeks at a time

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