IT Service Desk Technician (Audio & Visual)

Recruiter:

Gijima Holdings

Job Ref:

JHB000575/KP

Date posted:

Tuesday, June 10, 2025

Location:

Johannesburg, South Africa

SUMMARY:
Gijima Staffing Solutions is recruiting on behalf of a leading client in the development finance sector for the position of: IT Service Desk Technician II (Audio & Visual Specialist.)

About the Role

This role is ideal for an experienced IT support professional with proven expertise in audio-visual (AV) operations, live streaming, and general service desk responsibilities. You will play a critical role in ensuring optimal functionality of all AV equipment and IT service delivery across the organisation.

POSITION INFO:

Minimum Requirements

Degree: BSc/BA in Information Technology, Computer Science, or IT Engineering. (This is a MUST)
Certifications: Microsoft certifications will be advantageous.
Experience: 5 – 8 years' experience in a Service Desk/IT support environment using Microsoft technologies. (This is a MUST)
Experience with live-streaming platforms (OBS, Restream, MS Teams, Zoom).
Proven track record in handling AV equipment and coordination of hybrid events.
Strong troubleshooting, communication, and stakeholder engagement skills.

Key Responsibilities

Provide 1st and 2nd line IT support for all users, with a special focus on AV and unified communication tools.
Set up, manage and maintain AV equipment (projectors, cameras, speakers, TVs, lighting systems) in meeting rooms and events.
Coordinate and support all internal/external AV and live-streamed events.
Troubleshoot and resolve escalated incidents and ensure smooth technical operations.
Provide post-production support including video editing and uploading of recorded sessions.
Manage AV asset lifecycle, inventory, and service documentation.
Train end-users and create easy-to-follow AV user guides.
Support Senior IT Service Desk Technician as backup during high-demand periods or absence.

Please note: If you have not heard from us by 19 June 2025, please consider your application unsuccessful.

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