IT Service Lead

Recruiter:

Optential Consulting (Pty) Ltd

Job Ref:

PRL000249/RS

Date posted:

Friday, June 2, 2023

Location:

Capetown, South Africa

SUMMARY:
IT Services Lead – Devil’s Peak / Signal Hill Products

Region: Cape Town - Western Cape
Reporting to: GM Support Services

Signal Hill Products is looking for an exciting, dynamic and ambitious individual to join the Support Services
Department at our leading Cape Town based craft brewery in Epping.

The ideal person is self-motivated and organised, has a positive attitude and the drive to add value to the business. You need to be a multi-skilled team player, that is flexible and happy to adapt to a continuously changing environment.

The IT Services Lead will form part of the Support Services Department reporting directly into the GM Support Services and work with staff across the entire business and will have the following duties but not limited to:

Providing Desktop Support:

Management of desktop support provider
Device Procurement and monitoring
Laptop and desktop set-up and maintenance
Maintains records of hardware and software inventory
Insurance Policy Updates for IT Equipment
License Management
Office 365 User Setup / Email Group Configurations
Printer Administration
Onedrive Setup
Provides IT support, training, and orientation for new technology users
Offers troubleshooting, support, and repair when IT equipment or networks malfunction and demonstrates great customer service skills
Assists with maintaining information security through controlled hardware or software installation
Advances knowledge of current technology and support solution

Network Administration

Management of network provider
Network monitoring
Additions of network points
Telephone additions and configuration of extensions

Security and Access Control

Management of Security Service Provider
Configuration of Access Control

Skills & Competencies

Written and Verbal Communication and interaction skills with people on all levels in the organization.
Knowledge of Computers and Networks
Knowledge of Software and Hardware
Decision Making, Problem Solving, Critical Thinking
Attention to detail

Educational Requirements

Formal tertiary qualifications, preferably Bachelor's Degree or diploma in Computer Science or a Related Field Computer Science, Computing or Engineering

Experience Requirements

At least 1-2 years work experience providing IT support services – preferably in the manufacturing industry or newly qualified Computer Engineering or Comp Science graduate

POSITION INFO:
...

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