IT Specialist (End User Support)

SUMMARY:
A corporate company is looking for an IT Specialist (End User Support) to manage their staff technical onboarding and networking. Experience with a ticketing system will be greatly preferred and favoured.

POSITION INFO:
A recent professional profile photo is to accompany your application
EMPLOYMENT TYPE : Permanent
SECTOR : Information Technology / IT Support
BASIC SALARY : Market Related
START DATE : A.S.A.P

Job Purpose:
To provide first-line technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, network, printer, email, and system-related issues. The role ensures that users can work efficiently with minimal disruption and that support requests are handled in a professional and timely manner.

Key Responsibilities:

• Provide first-line support to users for desktops, laptops, printers, mobile devices, email, and standard business applications.
• Log, track, and manage support requests through the helpdesk or ticketing system.
• Diagnose and resolve technical issues remotely and on-site.
• Escalate unresolved or complex issues to second-line support, vendors, or system administrators where necessary.
• Install, configure, and maintain computer hardware, software, and peripheral devices.
• Set up new user accounts, devices, and access rights in accordance with company procedures.
• Assist users with password resets, account lockouts, and access-related issues.
• Support Microsoft 365, Windows, Teams, Outlook, printers, scanners, and common office applications.
• Perform routine maintenance, updates, and software installations.
• Ensure that all equipment is correctly recorded in the asset register.
• Provide user training and basic guidance on systems and applications.
• Maintain accurate documentation of incidents, resolutions, and IT procedures.
• Assist with workstation setups, office moves, and onboarding of new employees.
• Monitor recurring issues and report trends to management.
• Follow IT security, backup, and data protection procedures.
• Maintain a professional, courteous, and service-oriented relationship with users.

• Grade 12 / Matric.
• Relevant IT qualification, diploma, certificate, or coursework in Information Technology, Computer Science, or related field.
• Certifications such as CompTIA A+, N+, Microsoft, or similar will be an advantage.

• 1 to 3 years’ experience in an IT support, helpdesk, or end user support environment.
• Experience supporting Windows operating systems and Microsoft Office / Microsoft 365.
• Experience with printers, desktop support, user account setup, and troubleshooting common end-user issues.
• Experience with ticketing or helpdesk systems is advantageous.

• Good understanding of computer hardware, software, and peripheral devices.
• Basic knowledge of networks, Wi-Fi, VPN, shared drives, and printers.
• Knowledge of Windows desktop operating systems.
• Familiarity with Active Directory, user account administration, and password management is beneficial.
• Understanding of remote support tools and troubleshooting methods.
• Basic knowledge of cybersecurity good practice, including phishing awareness and password security.

• Strong troubleshooting and problem-solving ability.
• Good verbal and written communication skills.
• Good customer service and interpersonal skills.
• Ability to explain technical issues in simple language.
• Good time management and ability to prioritise support requests.
• Ability to work under pressure and meet deadlines.
• Good documentation and record-keeping skills.
• Ability to work independently and as part of a team.

• Patient and approachable.
• Reliable and responsible.
• Professional and well-presented.
• Strong attention to detail.
• Service-driven attitude.
• Willingness to learn and adapt to new technologies.

• May be required to travel between offices or sites.
• May be required to work after hours or on standby from time to time.
• Valid driver’s licence may be advantageous, depending on the role.