IT Specialist (End-User Support)

Recruiter:

Jobs 4 All

Job Ref:

JHB000243/AM

Date posted:

Friday, May 29, 2026

Location:

Pretoria, South Africa

SUMMARY:

IT Specialist (End-User Support)

Department: Information Technology / IT Support

POSITION INFO:

Job Purpose

To provide first-line technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, network, printer, email, and system-related issues. The role ensures minimal disruption to business operations by delivering timely, professional, and effective support.

Key Responsibilities

Provide first-line support for desktops, laptops, printers, mobile devices, and business applications
Log, track, and manage incidents and service requests via the helpdesk/ticketing system
Diagnose and resolve technical issues both remotely and on-site
Escalate complex issues to second-line support, vendors, or system administrators
Install, configure, and maintain hardware, software, and peripherals
Set up user accounts, devices, and access rights in line with company procedures
Assist with password resets, account lockouts, and access-related issues
Support Microsoft 365, Windows OS, Teams, Outlook, and other office applications
Perform routine system maintenance, updates, and installations
Maintain accurate IT asset registers
Provide basic user training and guidance on systems and applications
Document incidents, resolutions, and IT procedures
Assist with onboarding, workstation setups, and office moves
Identify recurring issues and report trends to management
Ensure compliance with IT security, backup, and data protection policies
Maintain a professional and service-oriented approach to user support

Minimum Requirements

Qualifications:

Grade 12 (Matric)
Relevant IT qualification (Diploma/Certificate/Degree)
Certifications such as CompTIA A+, N+, or Microsoft (advantageous)

Experience:

1–3 years’ experience in IT support/helpdesk environment
Experience supporting Windows OS and Microsoft 365
Experience with printers, desktop support, and user account management
Exposure to helpdesk/ticketing systems (advantageous)

Knowledge & Skills

Solid understanding of computer hardware, software, and peripherals
Basic networking knowledge (Wi-Fi, VPN, shared drives)
Familiarity with Active Directory and user account administration
Understanding of remote support tools
Basic cybersecurity awareness (phishing, password security)

Key Skills:

Strong troubleshooting and problem-solving ability
Good communication and customer service skills
Ability to explain technical concepts in simple terms
Strong time management and prioritisation skills
Ability to work under pressure and meet deadlines
Good documentation and administrative skills

Personal Attributes

Patient and approachable
Reliable and responsible
Professional and well-presented
Detail-oriented
Service-driven mindset
Willingness to learn and adapt

Additional Requirements

Willingness to travel between sites if required
Availability for occasional after-hours or standby support
Valid driver’s licence (advantageous)

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