IT Support

SUMMARY:
🖥️ Seeking a Support Engineer, based in Fourways (Johannesburg), for an onsite role.

POSITION INFO:
Are you a technically strong IT Support Engineer with Layer 2 networking expertise and hands-on experience working for Fibre Network Operators (FNOs)? This is a first-line support role where you will be the first point of contact for network-related issues, ensuring swift troubleshooting, minimal downtime, and reliable fibre optic network performance.

💡 Non-Negotiables:

• Proven experience with Fibre Optic Networks & Layer 2 protocols (VLANs, STP, MAC tables, and managed switches)
• Minimum 2 years work experience in support or networking
• Strong troubleshooting skills in first-line network support
• Bilingual: English & Afrikaans

• Join a growing fibre-focused technology team with career progression into network engineering
• Work on critical infrastructure with exposure to advanced network technologies
• Gain hands-on experience across Layer 2, fibre optic cabling, splicing, and testing
• Collaborative and supportive team culture

• Networking certifications (CCNA, CompTIA Network+, or equivalent) advantageous
• Experience with fibre optic design, implementation, or maintenance beneficial

• Technical Skills:
  • Solid understanding of Layer 2 networking (VLANs, STP, MAC tables, and L2 VPN)
  • Experience configuring and troubleshooting managed switches
  • Knowledge of Ethernet, MPLS, and related protocols
  • Familiarity with network monitoring & diagnostic tools
  • Fibre optic cabling, splicing, and testing experience
• Soft Skills:
  • Strong problem-solving and analytical ability
  • Clear and professional communication (written and verbal)
  • Ability to work independently while knowing when to escalate issues
  • Customer-focused with resilience under pressure

• Provide first-line support for fibre optic and Layer 2 networking issues
• Attend to ISP tickets and provide timely feedback to ISPs and end-users
• Troubleshoot, document, and resolve network issues efficiently
• Escalate unresolved cases to senior engineers where required
• Maintain accurate documentation and troubleshooting guides
• Perform routine network maintenance and assist with upgrades