JOB SUMMARY:
Support to SLA customers via phone, email or on-site visit(s). The individual is also expected to perform ad hoc and project work duties as instructed by the Team Leader or Operations Manager.
JOB DESCRIPTION:
REQUIRED:
1. National Senior Certificate/ CompTIA A+/ CompTIA N+
2. 3 years or more of working experience
3. Service desk support experience
4. Experience in rolling out team-based ICT projects
5. Experience in troubleshooting & diagnosing Windows-based operating systems with an emphasis on Windows 7/8/10/11 etc. , Apple-based operating systems issues with emphasis on MacOS and IOS etc., Microsoft Office (Word, Excel, Outlook, PowerPoint) issues.
6. Experience troubleshooting Microsoft Outlook within a network environment (permissions, calendar sharing, and delegation.), of Microsoft Windows server 2012 / 2016 / 2019 etc. roles and features with specific focus on: DHCP, DNS
7. Basic knowledge and experience with disaster recovery solutions like Redstor, desktop and laptop hardware, LAN and WAN networks with specific focus on: PPPOE, Subnetting, TCP & UDP Ports, VLANs
enterprise antivirus solutions like ESET Protect Cloud, Microsoft 365 with specific focus on: Azure Active Directory, Exchange Online, SharePoint, Teams, Endpoint Manager
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