IT Support Engineer

A global online casino and sportsbook company are looking for an IT Support Engineer to join their team in Cape Town! This role involves offering technical support to their customers while working with various internal teams such as Engineering and Infrastructure teams, ensuring that incidents and support queries are responded to and resolved well within agreed timeframes. Does this job sound like the perfect challenge for you? Keep reading!

Your key job responsibilities as the IT Support Engineer in Cape Town will include:

• Providing immediate solutions to staff and clients regarding IT issues, in addition to offering help desk support to the head office
• Installing and configuring hardware operating systems and applications
• Maintaining systems and networks
• Constantly reviewing and improving processes
• IT project work, as required

Requirements for this IT Support Engineer job in Cape Town:

• Experience in Technical Support or Development
• Experience in the iGaming sector will be highly advantageous
• Highly motivated and ambitious individual
• Proactively drive issue investigation to resolution involving other parties and escalating where needed
• Working knowledge of AWS ecosystem
• Strong knowledge & experience in web application development
• Strong knowledge of database design and development experience (SQL and NoSQL)
• Experience in engineering, operating, or supporting a 24/7 high availability service/platform

If you meet the above requirements for this IT Support Engineer job in Cape Town, we would like to hear from you! Please send your CV through. If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist.