IT Support Lead

Recruiter:

A 1L Realization (Pty) Ltd

Job Ref:

JHB000732/KM

Date posted:

Monday, August 4, 2025

Location:

Midrand, South Africa

SUMMARY:
Our client in the telecommunications sector is looking for a IT Support Lead contract duration of 6 to 12 months.

Role Overview: The IT Support Lead is responsible for overseeing the IT support team, ensuring efficient and effective delivery of IT services to the organization. This role involves managing day-to-day operations, guiding the support team, and ensuring that IT issues are resolved promptly and effectively.
Experience: Minimum 10 years in IT Support

POSITION INFO:
Skills and Qualifications:

Leadership Skills: Strong leadership and team management skills to guide and support the IT support team.
Technical Expertise: Excellent technical knowledge of IT systems, infrastructure, and support tools.
Problem-Solving: Strong problem-solving and decision-making skills to address complex IT issues.
Communication Skills: Exceptional verbal and written communication skills to interact effectively with team members and stakeholders.
Organizational Skills: Excellent organizational skills to manage multiple tasks and priorities efficiently.
Customer Service Orientation: A focus on providing exceptional customer service and ensuring user satisfaction.
Experience: Previous experience in IT support and service management is highly desirable.
Certifications: Relevant certifications such as ITIL, CompTIA Network+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.

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