IT Support Specialist

SUMMARY:
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Job Title: IT Support Specialist (ERP / Sage Focus)
Department: Information Technology
Location: Durban
Employment Type: Permanent

About Us

Stratogo is a professional recruitment and workforce solutions company specializing in sourcing and placing top talent across various industries.
Our client is seeking a proactive and analytical IT Support Specialist (ERP / Sage Focus) to provide first- and second-line technical support while acting as the primary internal support resource for their Sage ERP (Sage 50) environment. The successful candidate will be responsible for maintaining IT infrastructure, troubleshooting hardware and software issues, supporting end users, and ensuring the smooth operation of the company's ERP system.

Key Responsibilities

- Provide first- and second-line IT support to users via phone, email, and helpdesk ticketing systems.
- Install, configure, maintain, and troubleshoot desktop hardware, operating systems, printers, and peripheral devices.
- Manage user accounts, permissions, and access within Active Directory and Microsoft 365 environments.
- Provide end-user training and support on IT systems and software applications.
- Act as the primary internal support resource for the Sage ERP (Sage 50) system.
- Troubleshoot Sage ERP system errors, connectivity issues, user permissions, and reporting problems.
- Assist with resolving data synchronisation issues, module conflicts, and printing/reporting errors.
- Liaise with external Sage consultants for system enhancements, upgrades, and complex technical issues.
- Assist with month-end and year-end ERP processing, system backups, and verification procedures.
- Maintain IT documentation, system configurations, and support procedures.
- Ensure minimal system downtime while delivering excellent customer service to internal users.

Minimum Requirements

- Diploma or Degree in Information Technology, Computer Science, or a related field.
- Minimum 2–4 years' experience in an IT Helpdesk, Desktop Support, or IT Support role.
- Hands-on experience supporting or administering Sage ERP (Sage 50) is essential.
- Basic understanding of accounting processes, including General Ledger, Accounts Payable, and Accounts Receivable, will be highly advantageous.
- Strong knowledge of Windows Desktop and Windows Server environments.
- Experience with Microsoft 365 and Active Directory administration.
- Experience creating or modifying Crystal Reports or similar Business Intelligence tools will be advantageous.

Skills & Competencies

- Excellent troubleshooting and problem-solving skills.
- Strong customer service and user support abilities.
- Excellent communication skills with the ability to explain technical issues to non-technical users.
- Strong analytical and organisational skills.
- High attention to detail and accuracy.
- Ability to work independently and manage multiple priorities.
- Strong time management and follow-through skills.
- Positive attitude with a proactive approach to IT support.

What is on Offer

- Competitive market-related salary package.
- Opportunity to work with a well-established organisation.
- Exposure to enterprise ERP systems and business technologies.
- Career growth and professional development opportunities.

How to Apply

Send your CV to: Tasmim.cassim@stratogo.com
Subject Line: IT Support Specialist (ERP / Sage Focus)
Important: Only candidates with hands-on experience supporting or administering Sage ERP (Sage 50) will be considered. Please clearly indicate your Sage ERP experience on your CV.
Note: If you do not receive a response within three weeks of submitting your application, kindly consider your application unsuccessful.

POSITION INFO:
We are committed to locating the ideal job for you, so we kindly advise against paying for this service. There are no costs associated with securing employment with us.

 

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