IT Systems Administrator

SUMMARY:
We are recruiting on behalf of an established engineering and technical services company for an on-site IT Systems Administrator based in Cape Town (Tokai). This is the company's first dedicated IT hire — you'll own day-to-day IT at the office, work alongside an external managed services provider, and partner with the CTO to keep systems healthy, secure, and well-documented.

POSITION INFO:
Duties & Responsibilities Act as daily liaison with the managed services provider: stand-ups, ticket flow, SLA follow-through, and clear comms during incidents Manage identity and collaboration across Microsoft 365 \/ Entra ID, including provisioning, access, MFA\/Conditional Access, and sharing controls Administer Windows endpoints: baseline image, updates, compliance, encryption, and asset lifecycle Support networking and connectivity: firewalls, enterprise Wi-Fi, and VPN\/remote access Handle telephony basics such as call flows, IVR, and ring groups Coordinate SaaS administration across core business tools Own the documentation cadence by keeping SOPs, diagrams, and runbooks current Experience & Qualifications 3-5 years in a Systems Administrator or similar role Strong with Microsoft 365\/Entra ID, Windows endpoint management, and networking fundamentals (DNS\/DHCP\/VPN) Comfortable coordinating with an MSP, managing PBX call flows, and administering SaaS tools PowerShell or scripting experience advantageous Exposure to Meraki\/UniFi ecosystems and backup\/recovery workflows advantageous A clear communicator who writes crisp SOPs and status updates