Systems Engineer

Recruiter:

Chosen Online Pty Ltd

Job Ref:

879314065

Date posted:

Tuesday, May 26, 2026

Location:

Cape Town, South Africa

SUMMARY:
-

POSITION INFO:
An exciting opportunity exists for a proactive and customer-focused Support Engineer to join a growing technical team based in Cape Town. The successful candidate will be responsible for delivering remote and on-site support and maintenance services across desktop and server environments for a diverse customer base within a fast-paced MSP environment. This role also includes involvement in upgrades, migrations, troubleshooting, and continual service improvement initiatives. Key Responsibilities Respond to, troubleshoot, and resolve incidents identified by the Network Operations Centre monitoring tools Provide 1st and 2nd line support for incidents and service requests Perform root cause analysis on recurring issues and implement automation where possible Monitor trends relating to system capacity, stability, and performance to support reporting Deliver proactive support and value-added solutions to customers Implement system changes and assist with small projects, including upgrades and migrations Build and maintain strong working relationships with internal teams and customers Participate in a rotational standby schedule and occasional after-hours support Attend client sites when required for support and SLA-related engagements Required Skills and Experience Minimum of 3 years’ experience within an IT MSP environment Experience providing remote desktop support on Windows operating systems Intermediate experience within Windows Server environments Working knowledge of: Active Directory DNS DHCP IIS File & Print services Experience with endpoint and server patch management Basic firewall and UTM administration experience Fundamental understanding of IP addressing, subnetting, and routing Strong written and verbal communication skills Sound understanding of ITIL-aligned service management practices Strong reporting and documentation capabilities Advantageous Certifications Ideally Looking for: Microsoft Certs - MD102 and MS102 and Azure Microsoft Modern Desktop Administrator Microsoft 365 Fundamentals Microsoft Teams Administration Azure Fundamentals (AZ-900) VMware VCP Data Center Virtualization Veeam Certified Engineer (VMCE) Personal Attributes The ideal candidate will demonstrate: The ability to work effectively within a team environment A willingness to work remotely and onsite when required The ability to perform well under pressure Strong motivation, discipline, and ambition A proactive mindset focused on innovation and continual improvement Excellent customer service orientation and awareness of service level agreements Strong organisational and prioritisation skills Attention to detail and the ability to manage multiple priorities The ability to learn quickly and support the development of junior team members This role offers the opportunity to join a collaborative and forward-thinking environment where technical growth, customer service excellence, and innovation are highly valued

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