IT Technical Account Manager

Recruiter:

Phakisa Holdings

Job Ref:

JHB000437/Louis

Date posted:

Tuesday, January 6, 2026

Location:

Centurion, South Africa

Salary:

R35000 Monthly

SUMMARY:

IT Technical Account Manager to oversee key client relationships and provide technical solutions. If you have experience in client management and IT project coordination, we want to hear from you!

POSITION INFO:

Job Title: IT Technical Account Manager

Reporting to: Operations
Seniority Level: Mid-Career (4 - 6 yrs exp)
Region: Gauteng
Location: Centurion
Type: After 3 months' probation Permanent

Duties and Responsibilities:

Client Relationship Management - Act as the primary point of contact for key accounts, ensuring client satisfaction and long-term partnerships.
Technical Oversight - Coordinate and manage technical solutions across network infrastructure, Microsoft environments, cloud services, and cybersecurity.
Project Coordination - Oversee implementation of ICT projects, ensuring timely delivery and alignment with client requirements.
Team Leadership - Provide guidance and support to technical teams, fostering collaboration and high performance.
Strategic Advisory - Advise clients on technology strategies, upgrades, and best practices to optimize their IT environments.
Issue Resolution - Manage escalations and ensure swift resolution of complex technical challenges.
Reporting & Communication - Deliver clear, professional reports and maintain proactive communication with stakeholders.

Requirements & Minimum Qualification:

National Matric Certificate (completed)
Relevant IT certifications (CompTIA A+/N+, Microsoft 365 certifications preferred)
Proven experience in technical account management or senior technical support role
Strong understanding of Microsoft operating systems, network infrastructure, cloud technologies, and cybersecurity principles
Excellent leadership, organizational, and communication skills (English and Afrikaans)
Valid South African ID, driver's license, and own vehicle
Residency in Pretoria, Johannesburg, or surrounding areas

Preferred Qualifications & Experience:

Microsoft 365 Certified: Modern Desktop Administrator Associate
Microsoft 365 Certified: Enterprise Administrator Expert
3+ years in technical account management or IT service delivery
Familiarity with VOIP systems is preferred and cybersecurity practices
Previous experience in Managed Services or ICT consulting

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