IT and Business Analyst

SUMMARY:
IT and Business Analyst

Job Purpose

POSITION INFO:

Qualifications

• Matric / Grade 12.
• Relevant Diploma or Degree in Information Technology, Information Systems, Computer Science, Business Systems, or a related field will be beneficial.
• Exposure to Sage X3 or a similar ERP platform will be highly advantageous.
• Certifications in hardware support, networking, systems administration, Microsoft environment support, or related IT disciplines will be beneficial.
• Valid driver's licence preferred.

Remuneration

• Market-related salary.
• Company benefits in line with internal policy.
• Position suited to a developing candidate with strong long-term growth potential.

Candidate Profile

• Technically minded and practical.
• Innovative and creative.
• Well organised with strong control discipline.
• Hands-on and willing to take ownership.
• Reliable and service-oriented.
• Good communication and interpersonal skills.
• Able to work effectively with internal staff, suppliers, and external IT service providers.
• Strong problem-solving ability.
• Comfortable working across software, hardware, ERP systems, reporting, and infrastructure support.
• Interested in using AI and emerging technologies to improve business efficiency.

Experience Required

• Relevant experience in a junior IT support, business systems support, ERP support, or internal IT coordination role.
• Exposure to Sage X3 or a similar ERP system preferred.
• Experience with software maintenance, access control, updates, and user support.
• Experience controlling hardware registers, asset allocation, stock records, and serial number tracking.
• Basic exposure to servers, internet uptime coordination, network support, and liaison with external IT providers.
• Exposure to IP telephony systems will be beneficial.
• Experience supporting ERP reporting, business analytics, or dashboard preparation will be advantageous.
• Exposure to evaluating, testing, and implementing new software solutions.
• Experience in a multi-site or branch-based business environment preferred.
• Exposure to generator, solar, or building support coordination within an operational environment will be advantageous.

Key Responsibilities

ERP and Business Systems Support

• Support and help maintain the ERP system on a day-to-day basis.
• Assist users with ERP queries, system issues, user access, data visibility, and general system support.
• Maintain software records, licence awareness, updates, and user administration.
• Manage and maintain company price lists, including system updates, version control, distribution, and accuracy.
• Support management and users with business analysis, reporting, and data visibility.
• Assist with data extraction, reporting accuracy, dashboard support, and business intelligence initiatives.

AI, Research and Process Improvement

• Support marketing and management through AI-assisted lead generation, research, and process improvement initiatives.
• Conduct market research using AI tools and internet-based research.
• Evaluate and assist with the implementation of new software solutions that improve operational efficiency.
• Identify opportunities for process improvement, automation, and practical technology innovation.

Hardware and Asset Management

• Manage and maintain company hardware including laptops, desktops, printers, monitors, mobile devices, and related equipment.
• Maintain accurate hardware asset registers and records.
• Control serial number records, stock allocation, repairs, replacements, and equipment movements.
• Ensure all IT assets are tracked and managed effectively.

Infrastructure and IT Support

• Assist in maintaining uptime and reliability of servers, internet connectivity, and business systems.
• Escalate and follow through on technical issues until resolution.
• Support and maintain the IP telephony environment, including user changes, handset allocation, and telephony issue coordination.
• Provide day-to-day IT support to employees and ensure issues are logged, tracked, and resolved efficiently.

Business Continuity Support

• Assist with planning and coordination of infrastructure linked to business continuity, including generators, solar systems, and related support services.
• Support preventative maintenance planning for critical support infrastructure.

Reporting and Administration

• Maintain clear records and documentation.
• Prepare and submit reports as required.
• Work closely with management, finance, operations, marketing, and IT stakeholders to support business objectives.

Additional Duties

General

• Maintain all IT asset registers, software records, serial number records, and related control documentation accurately.
• Assist with onboarding and offboarding of employees from an IT, systems, hardware, and telephony perspective.
• Liaise with external service providers, telecom suppliers, hardware vendors, software providers, and maintenance contractors.
• Support investigations into system inefficiencies and process improvements.
• Assist with preventative maintenance planning for critical support infrastructure.
• Improve IT controls, record keeping, standardisation, and system discipline.
• Support price list maintenance and document control activities.
• Assist with business analysis and reporting requirements.
• Conduct market research using AI tools and internet research to support business development and decision-making.
• Contribute to the continuous improvement of the organisation's technology capabilities.
• Perform any other duties reasonably requested by senior management.