ITSM Incident & Problem Analyst (EE/AA)

 

Recruiter:

Hutech Head Office

Job Ref:

PTA008627/LL

Date posted:

Tuesday, February 9, 2021

Location:

Johannesburg, South Africa

Salary:

Negotiable


SUMMARY:
Position: ITSM Incident & Problem Analyst (EE/AA) Work type: Permanent Location: Eastgate, Johannesburg Salary: Negotiable Closing Date: Monday, 15 February 2021

POSITION INFO:

Position: ITSM Incident & Problem Analyst (EE/AA)
Work type: Permanent
Location: Eastgate, Johannesburg
Salary: Negotiable
Closing Date: Monday, 15 February 2021

Introduction:

  • Our client is seeking a ITSM Incident & Problem Analyst, which can function in a highly-demanding role in a high-pressure environment, who is resilient and be able to work well under pressure.
  • Identify and investigate incident and problems. Conduct root cause analysis and identify suitable solutions to ensure availability and reliability of applications, services, infrastructure, and platforms.

Desired Experience & Qualification:

  • Candidates are required to have a minimum of 5 years + ITSM Incident Experience
  • Candidates are required to have a minimum of 2 years + experience IT Service Desk Operations and ITIL
  • Degree in Information Technology
  • ITIL Foundation Certified

Knowledge:

  • ITSM, MS-Active Directory, Network/Telcom/VMWare virtualization
  • High-Severity triage, escalations, and issue management
  • Ticketing tools
  • Understanding of TCP/IP networking

Job Description:

  • Manage ITSM – Incident, Problem, Change
  • End to end management of all major incidents
  • Automate the content and frequency of communications during major incidents
  • Make sure to have key technical resources in the Severity 1 call to resolve the issue
  • Continual maintaining and performing an audit regarding knowledge management, on-call roster
  • Providing periodic major incident metric reports for the review and audit incidents for the SLA
  • Supporting and helping for collecting of data for the process improvements
  • Conduct trend analysis data
  • Perform impact assessments
  • Client and Executive Reporting
  • Participate in the ongoing enhancement of Problem Management policies and procedures
  • Participate in the evolution and maintenance of the CMDB whilst leveraging insights
  • Facilitate discussions to establish root causes and solutions.

To apply, send CV''s to elsa@------

Contact:
Elsa Malan
Independent Consultant
Cell: -----
email : elsa@------



 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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