ITSM Incident & Problem Analyst (EE/AA)

Recruiter:

Hutech Head Office

Job Ref:

PTA008627/LL

Date posted:

Tuesday, February 9, 2021

Location:

Johannesburg, South Africa

Salary:

Negotiable

SUMMARY:
Position: ITSM Incident & Problem Analyst (EE/AA) Work type: Permanent Location: Eastgate, Johannesburg Salary: Negotiable Closing Date: Monday, 15 February 2021

POSITION INFO:

Position: ITSM Incident & Problem Analyst (EE/AA)
Work type: Permanent
Location: Eastgate, Johannesburg
Salary: Negotiable
Closing Date: Monday, 15 February 2021

Introduction:

Our client is seeking a ITSM Incident & Problem Analyst, which can function in a highly-demanding role in a high-pressure environment, who is resilient and be able to work well under pressure.
Identify and investigate incident and problems. Conduct root cause analysis and identify suitable solutions to ensure availability and reliability of applications, services, infrastructure, and platforms.

Desired Experience & Qualification:

Candidates are required to have a minimum of 5 years + ITSM Incident Experience
Candidates are required to have a minimum of 2 years + experience IT Service Desk Operations and ITIL
Degree in Information Technology
ITIL Foundation Certified

Knowledge:

ITSM, MS-Active Directory, Network/Telcom/VMWare virtualization
High-Severity triage, escalations, and issue management
Ticketing tools
Understanding of TCP/IP networking

Job Description:

Manage ITSM – Incident, Problem, Change
End to end management of all major incidents
Automate the content and frequency of communications during major incidents
Make sure to have key technical resources in the Severity 1 call to resolve the issue
Continual maintaining and performing an audit regarding knowledge management, on-call roster
Providing periodic major incident metric reports for the review and audit incidents for the SLA
Supporting and helping for collecting of data for the process improvements
Conduct trend analysis data
Perform impact assessments
Client and Executive Reporting
Participate in the ongoing enhancement of Problem Management policies and procedures
Participate in the evolution and maintenance of the CMDB whilst leveraging insights
Facilitate discussions to establish root causes and solutions.

To apply, send CV''s to elsa@------

Contact:
Elsa Malan
Independent Consultant
Cell: -----
email : elsa@------

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

IT Service Delivery Manager (Infrastructure)
Location: Johannesburg
Salary: Annually
Job Opportunity: IT Service Delivery Manager – Infrastructure Location: Parktown, Gauteng (Onsite)Contract Type: PermanentClosing Date: Friday, 7 November 2025 Are you passionate about ensuring IT services run seamlessly and deliver real value to the business?We are looking for an experienced IT Service Delivery Manager to lead the delivery, performance, and continuous improvement ...
2 days ago

SERVICE DESK LEAD
Location: Pretoria
Salary: Market related
The Service Desk Lead is responsible for overseeing the daily operations of the IT service desk team
4 days ago

Intermediate C# .NETSoftware Developer (Support & Development) – Lanseria JHB - Hybrid
Location: Johannesburg
Salary: R35,000 to R55,000 CTC per month and may vary based on qualifications, experience and team needs
Intermediate C# .NET Software Developer (Support & Development) – Lanseria JHB - Hybrid
20 days ago

SERVICE DESK LEAD
Location: Pretoria
Salary: Market related
The Service Desk Lead is responsible for overseeing the daily operations of the IT service desk team
37 days ago

IT Service Delivery Manager (Infrastructure)
Location: Johannesburg
Salary: 500000 Annually
Job Opportunity: IT Service Delivery Manager – Infrastructure Location: Parktown, Gauteng (Onsite)Contract Type: PermanentSalary: R600 000 per annum (Medical Aid & Pension inclusive) + Performance BonusClosing Date: Friday, 12 September 2025 Are you passionate about ensuring IT services run seamlessly and deliver real value to the business?We are looking for an experienced IT S...
8 days ago

Systems Engineer (Unix/Solaris) - Hybrid
Location: Pretoria
Salary:
1 day ago

Executive Manager / General Manager – Engineering (Mining)
Location: Johannesburg
Salary: R4000 000 - R6000 000 per annum + sign on bonus
We are seeking an Executive Manager / General Manager – Engineering to lead and optimise all mining engineering operations, including asset management, maintenance, and engineering teams, while driving safety, innovation, and operational excellence.
3 days ago

Full Stack Developer - 2515
Location: Pretoria
Salary: Hourly
Full Stack Developer with ITIL Certification and sound knowledge in Java / JavaScript / Python / C# / Kotlin and Microservices Architectures required for a reputable global company based in Gauteng
3 days ago

NOC Engineer
Location: Centurion
Salary: Monthly
We are looking for network guardians! Are you a guardian of uptime who thrives on keeping systems running smoothly around the clock? Do you get excited about monitoring complex infrastructures, resolving critical incidents, and optimizing network performance? If you live for reliability, precision, and pushing the limits of modern network operations, we want to hear from YOU!
6 days ago

Safety Representative
Location: Johannesburg
Salary: R84.62 Hourly
Available vacancy for a Safety Representative with 2-4 years of experience in a manufacturing environment. Responsible for hazard identification, incident investigation, compliance monitoring, training, and record-keeping.
8 days ago

ITSM Incident & Problem Analyst (EE/AA)

Similar jobs you might be interested in:

Create a free job alert for ITSM Incident & Problem Analyst (EE/AA) in Johannesburg