Implementation Manager

SUMMARY:
New opportunity;  12 Month contract role for Implementation Manager at top tier bank / financial services to assist with Integrations Channel client onboarding, upgrades, as well as planned ad-hoc projects for regulatory requirements.

Purpose of the role:
Implementation Managers to assist with Integrations Channel client onboarding, upgrades, as well as planned ad-hoc projects for regulatory requirements.

POSITION INFO:
New opportunity; 12 Month contract role for Implementation Manager at top tier bank / financial services to assist with Integrations Channel client onboarding, upgrades, as well as planned ad-hoc projects for regulatory requirements.

Purpose of the role:
Implementation Managers to assist with Integrations Channel client onboarding, upgrades, as well as planned ad-hoc projects for regulatory requirements.

To lead and manage the technical onboarding processes for new clients on C&I Digital Interaction’s channels across Corporate and Commercial portfolios in a manner that contributes to competitive positioning for the organisation.

To manage C&I client system integrations and channel onboarding for transaction processing in a manner that contributes to client relationship, solution sustainability and improved efficiencies.

The role supports internal and external clients to define requirements, determine workflows, documents, and procedures to verify proper product usage and guide them through the set-up process for given product(s).

Macro environment

• Understand key competitors, global trends, industry dynamics, and key macro environmental forces to analyze and identify channel integration opportunities and threats in the allocated client environment,
• Analyze and adapt new strategies to react to changing business trends.

• Understand the business value chain and actively formulate and prioritize plans to develop and enhance current Channel enablement offerings. This includes determining the business case and feasibility,
• Study and understand market trends and its effects.

• Understand and stay close to the needs, wants, views of allocated clients,
• Manage client requirements and expectations to ensure that implemented solutions are bespoke to the client environment but aligned to company standards. This includes the sharing of information and technical requirements so that the client is fully appraised of what would be required to transition the environment,
• Manage the technical implementation process for new clients and for existing clients taking up new products,
• Train clients so that they can self-assist where relevant for onboarding and processing of transactions.

• Understand key competitors, global trends and industry dynamics and key macro environmental forces to analyze and identify integration opportunities and threats in the allocated client environment,
• Understand the business value chain and actively formulate and prioritise plans to develop and enhance current Channel enablement offerings. This includes determining the business case and feasibility
• Manage client requirements and expectations to ensure that implementation solutions are bespoke to the client environment but align to company standards. This includes the sharing of technical information requirements so that the client is fully appraised of what would be required to transition the environment,
• Liaison with Transactional Portfolio Managers/Digital Portfolio Managers allocated to the account with a view to gaining new business,
• Optimization, acquisition, and retention of client base by building strong collaborations with internal stakeholders
• Identifying and providing recommendations for channel/product enhancements.

• Registration and training of users on online banking solution or host-to-host channels implemented.

• Develop, plan, and manage Client Implementation budgets considering client priorities and constraints,
• Identifying of additional business opportunities or existing accounts in order to action Organizational growth targets.

• Manage client implementation projects and ensure cross-functional process efficiency by co-ordinating internal systems, resources, and processes. This includes the provision of project status updates to ensure pro-active monitoring and escalation where required,
• Create and maintain customer specific project plans to ensure resources are scheduled accordingly to complete tasks and manage client expectations.

• Assess effectiveness of Client Implementation strategies/tactics by measuring changes in client satisfaction.

• Relevant Diploma/Degree AND/OR relevant experience in a same/similar context

• ICT, Software Development, Business Analyst, or Solution Analyst background.