Implementation Specialist

SUMMARY:
Are you a client-focused Implementation Specialist who enjoys bridging the gap between business requirements and software solutions? This is an exciting opportunity to work directly with customers, lead implementations from start to finish, and ensure businesses achieve maximum value from their technology investments.

POSITION INFO:
Join a fast-growing technology environment where you'll play a critical role in delivering successful software implementations and exceptional client experiences. As an Implementation Specialist, you will work closely with customers, business stakeholders, and technical teams to configure, deploy, and optimise software solutions that align with business objectives and operational requirements. This role offers the opportunity to combine project management, business analysis, system configuration, customer engagement, and training into a rewarding and diverse position. If you enjoy working directly with clients, translating requirements into practical solutions, and helping businesses maximise return on investment, this role is for you. Key Responsibilities: Plan and manage software implementations according to agreed timelines and project objectives Coordinate implementation activities across technical, support, development, and sales teams Engage with clients to gather business requirements and perform gap analysis Configure and customise software solutions based on client requirements Conduct system testing and quality assurance activities Deliver onsite and remote training sessions for end-users Translate business processes into system requirements and functional solutions Document business requirements, implementation notes, and use cases Provide implementation support and ensure smooth handover to support teams Build strong client relationships through consistent service excellence and communication Job Experience and Skills Required: Education: Relevant tertiary qualification in Information Technology, Business Process Analysis, Project Management, or a related field Advantageous: Certifications in Project Management or Software Implementation Experience: Minimum 3 years' experience in one or more of the following: Implementation Consultant Onboarding Specialist Customer Success Specialist Business Analyst (Non-Technical) Account Manager with Implementation Responsibilities Experience within Finance, Debt Collection, Accounts Receivable, or related environments advantageous Technical Skills: Software Implementation Methodologies SQL Database Configuration and Management Business Process Analysis Requirements Gathering and Documentation System Configuration and Testing Project Planning and Coordination Additional Requirements: Excellent communication and interpersonal skills Strong attention to detail and organisational abilities Ability to translate business requirements into system configurations Strong training and presentation skills Excellent time management and prioritisation skills Customer-focused and solution-oriented mindset Ability to work independently and collaboratively within a team Own transport and willingness to travel when required Apply now! For more exciting IT vacancies, please visit: I also specialise in recruiting in the following: Data Engineer Software Developer Data Analyst Infrastructure Architecture …and more! If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles \/ positions. For more information, contact: Karmishka Naidoo Specialist Recruitment Consultant Connect with me on LinkedIn!