Implementation Specialist - Software

SUMMARY:
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POSITION INFO:

Job Specifics

• Location: Sandton, Johannesburg
• Work Model: On-site
• Work Hours: Mon - Thu 08h00 to 16h30; Fri 08h00 to 16h00
• Experience Level: Intermediate / Lead experience 

Role Overview

A well-established software development business is hiring an Implementation Specialist to deliver successful rollouts of its software solutions to clients. This role is ideal for someone who can lead implementations end-to-end, manage multiple projects at once, and deliver clear, practical training that helps clients adopt new systems with confidence.

What the Role Is Responsible For:

Implementation and Project Delivery

• Lead the full implementation process from start to finish (planning, setup, testing, go-live and post go-live support).
• Build and manage project plans, timelines and deliverables.
• Run structured client sessions to understand their needs and agree on the implementation approach.
• Track progress, manage risks, and resolve or escalate issues when needed.
• Coordinate internal teams and client stakeholders to ensure smooth delivery

Client Training and Enablement (Key Focus)

• Plan and deliver training sessions for different user groups (administrators, key users and end users).
• Create or update training materials such as guides, quick reference notes and onboarding documents.
• Support key client users so they can confidently use the system and assist their teams.
• Provide follow-up training and refresher sessions where needed to improve adoption.

Configuration, Data and Go-Live Support

• Set up the system according to client requirements (within agreed best practice and scope).
• Support basic data preparation and migration activities (e.g., checking data quality and validating outcomes).
• Assist with user testing and readiness activities before go-live.
• Provide structured support during the early post-go-live phase to ensure stability and user confidence.

Handover and Continuous Improvement

• Ensure a smooth handover to support or customer service teams, including documentation and key information.
• Identify repeat issues or opportunities to improve implementation templates, processes and training content.
• Share feedback from clients to help improve the product and delivery approach over time.

Requirements (Must-Have)

• 3 to 5 years’ experience in software implementation, onboarding, or professional services.
• Proven experience leading implementations or taking ownership of key delivery workstreams.
• Strong project coordination skills (planning, stakeholder management, risk management).
• Clear experience delivering training to clients (workshops, onboarding sessions, user enablement).
• Strong communication skills and the ability to explain processes in a simple, practical way.

Nice-to-Haves

• Experience in legal, compliance-driven, finance-related, or operations-heavy environments.
• Exposure to change management or user adoption initiatives.
• Experience improving delivery playbooks, templates, or training materials.

Key Skills and Attributes

• Organised and methodical, with strong attention to detail.
• Confident leading client conversations and managing expectations.
• Calm under pressure and solutions-focused.
• Able to balance multiple projects without losing control of deadlines and quality.
• Strong ownership and accountability.

Success in the Role Looks Like

• Implementations delivered on time and with a strong client experience.
• Clients trained effectively and able to use the system confidently.
• Smooth go-live outcomes with minimal escalation and clear handover to support.
• Continuous improvements made to processes, documentation and training materials.