Infrastructure Specialist

SUMMARY:
To administer (design, planning, installation, configuration and maintenance of) daily availability and efficiency of: communication, network and technology infrastructure (e.g. data, voice (telephone system), conference tools, email, printers, application software, internet, visual tools); data backup and restore

POSITION INFO:

Job purpose:

To administer (design, planning, installation, configuration and maintenance of) daily availability and efficiency of: communication, network and technology infrastructure (e.g. data, voice (telephone system), conference tools, email, printers, application software, internet, visual tools); data backup and restore; network production, diagnostic and performance management information; network security and data protection; site surveys and reviews as well as resolve network and other technology performance issues. Also be accountable for technology associated with the reliable supply of cloud computing, including design, planning, management, maintenance, security, and support

Provide Infrastructure Support through:

• Working with end users to identify and delivering required PC service levels.
• Liaising with, and providing training and support to, end-users and staff on computer operation and other IT-related issues.
• Installing, configuring, testing, maintaining, monitoring, and troubleshooting end-user workstation hardware, networked peripheral devices, and networking hardware and software products.
• Where required, installing, configuring, testing, maintaining, monitoring, and troubleshoot associated end-user workstation software and networking software products.
• Performing on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
• Receiving and responding to incoming calls, tickets, and/or e-mails regarding PC and/or hardware and network problems.
• Performing on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.

Manage Infrastructure:

• Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
• Monitor and test PC performance and provide PC performance statistics and reports.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• If necessary, liaise with third-party support and PC equipment vendors position requirements
• Maintain servers and ensure that the back-up electricity supply equipment is available
• Cloud Computing – AWS, Azure & Private cloud environment
• Cyber Security – Ensure the protection of our IT infrastructure through the implementation and management of robust cybersecurity measures
• Provide remote technical expertise and direction to support end users across various locations.
• Administer the IT Risk assessment, penetration test, vulnerability scans, and social engineering.
• Responsible for all administration related to data security, system backups and disaster recovery procedures.
• Responsible for conducting regular vulnerability scans and disaster recovery simulations; and communicating the critical results to management.
• Educates management & staff on security risk through continuous reporting and presentations.
• Monitors Information Security industry trends and educates the Institute of critical information.
• Implement and administers the Information Security Programme to include policies, procedures, and standards.
• Initiatives to research, validate, and manage Information Security vendors and products to ensure robust detection, prevention, and monitoring tools are in place.
• Assist in defining the Information Security plan to resolve gaps identified from audits, risk assessments or vulnerability scans.
• Assist in leading cyber security investigations providing summaries and recommendations to resolve the matter.
• Works closely with IT and project teams to ensure that new projects meet or exceed information security requirements.
• Assist in leading Information Security, Server infrastructure to align with organizational strategic objectives, goals, and risk tolerance.

Risk Management:

• Adhere to the Institute’s legal and ethical requirements, policies, processes and procedures
• Assist in conducting and documenting department risk assessment
• Assist in managing IT audit findings
• Providing support in adherence to the department’s policies, processes and procedures.
• Manage department’s records,
• Assist in ensuring the Disaster Recovery plan is effective & tested annually
• Assisting in managing cyber security risks & provide recommendations

Reporting:

• Report all none-compliance to the Institute’s policies, processes and procedures

Stakeholders Relationship Management:

Internal

• Participate in key decisions as a member of the IT department team
• Maintain in-depth relations with all members of the department’s team and staff

External

• Manage relationships with department external service providers
• Manage contracts in conjunction with the Legal department of all external services providers
• Ensure compliance of Service Level Agreement by the service provider
• Manage relationship with external service providers

Qualifications and Requirements

• Degree in Computer Science, Information Technology, or related field.
• At least 4 years of information security experience.
• At least 4 years of server administration experience.
• At least 4 years of experience with managing cloud infrastructure, including AWS & Azure
• Experience with standards and best practices such as ISO27001, SIEM, POPIA, GDPR & SOC 2 compliance.
• Required demonstrated knowledge of information technology security trends and leading best practices.
• Minimum of 2 years’ experience directly leading infrastructure or security focused staff in a team environment.
• Experience and expertise in managing and administering infrastructure and data systems.
• Minimum of 3 years’ experience in at least five of the following: access control systems and methodology; business continuity and disaster recovery planning; risk, response, and recovery; network security architecture; security management practices; audit and monitoring; enterprise and IT risk assessments; incident response management.
• Demonstrable experience of managing complex disaster recovery plans & procedures.
• Demonstrable experience of drafting and introduction of data protection and disaster recovery policies.
• Requires working knowledge of ISP’s and its operations and procedures.
• Excellent time management skills and the ability to prioritize multiple initiatives and projects.
• Ability to operate at all levels of the organization.
• Excellent interpersonal skills including oral and written communications.
• Ability to manage change within the organization.
• Ability to maintain a high level of confidentiality.
• Technically proficient in IT and Information Security controls and concepts.
• Demonstrate flexibility and the ability to work in a team environment.
• Strong organizational and planning skills, resourcefulness, and creative problem-solving skills.