Intermediate Desktop Support Specialist

Recruiter:

Network Recruitment

Job Ref:

ITE007403/DAP

Date posted:

Friday, January 30, 2026

Location:

Cape Town, South Africa

SUMMARY:
We are seeking a motivated and innovative Intermediate level Desktop and Application Support Engineer to join our dynamic IT team. This role offers an exceptional opportunity to gain hands-on experience across diverse technology platforms while working alongside experienced senior engineers in a supportive environment.

POSITION INFO:
Key Responsibilities
Desktop & End-User Support

Provide first and second-line technical support for desktop, laptop, and mobile devices
Troubleshoot and resolve hardware, software, and connectivity issues across Windows, macOS, and Linux operating systems
Manage user account creation, modifications, and access permissions
Install, configure, and maintain desktop applications and software updates
Document support tickets with detailed resolution steps and maintain accurate records

Network & Infrastructure Support

Support and maintain Meraki-based LAN and WiFi infrastructure
Assist with network troubleshooting, including connectivity issues and performance optimization
Monitor network health and respond to alerts

Cloud & Application Support

Provide support for Azure cloud-hosted services and infrastructure
Troubleshoot and resolve issues with in-house developed applications
Work closely with the development team to report bugs and assist with application testing
Support application deployments and updates across various platforms

General IT Operations

Participate in IT projects and infrastructure improvements
Contribute innovative ideas for process improvements and automation
Assist with IT asset management and inventory tracking

Required Qualifications
Technical Skills

Basic understanding of Windows, macOS, and Linux operating systems, Office 365 Applications
Fundamental knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs)
Familiarity with cloud platforms, particularly Microsoft Azure (or willingness to learn)
Basic troubleshooting and diagnostic skills
Understanding of Active Directory and user management principles

Education & Experience

Relevant IT qualification (diploma, degree, or certification) OR
4 years of experience in a helpdesk or IT support role
Certifications such as CompTIA A+, Network+, or Microsoft certifications are advantageous

Don't miss out, apply today!

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