Internal Account Manager Technical

Reporting to the Commercial Sales Manager, the successful candidate will be based in Cape
Town and will be responsible for the following:

KEY RESPONSIBILITIES

Customer Relationships
• Identifying and understanding role players in each assigned account
• Liaise between divisions and customers to efficiently communicate deliveries and ETA’s feedback etc.
• First point of contact with the customer
• Portraying professionalism and confidence that delivers the ultimate in customer service
• To build and maintain an active customer base to support the sales team

Account Planning
• Proactivity on sales by implementing an agreed sales strategy with the Account manager on named accounts
• Understanding of each assigned account, with the ability to give regular feedback
• Quotations should meet specifications as per requirement, thorough insight of specific account or department should be taken into consideration when quoting
• Specific objectives set for each account / ownership of account / understanding of individual

Account's terms and conditions
• Excellent time management and personal organizational skills

Sales Support
• Support the Sales team and develop new sales
• To capitalize on opportunities through negotiation of prices to achieve sales targets set by the Management team.
• Maintain an agreed level of pro-active telephone contact with both existing and prospective customers
• Effectively deal with telephone enquiries requesting quotations for products, compiling information on the desired products or datasheets
• Maximize sales by continually expanding orders and up selling on all incoming and outgoing Calls
• Liaise daily with the external sales team and update them on any developments on their accounts, ensuring a high level of team relationships exist
• Cross-discipline team working

Order Process - Consultative Selling
• Create quotations from requests received
• Ensure all orders received are entered into the system accurately
• Meet and exceed the agreed SLA’s on quoting and deliveries
• Ensure a consistent closure rate within appropriate timelines
• Strong attention to detail
• Follow up on warehouse until in production and to delivery
• Account Managers to be cc'd on all correspondence on their accounts
• Ensure all quotations are followed up

Client Communication
• Ensure that all customer complaints, issues, and queries reach a successful and appropriate conclusion

Activity Reporting
• Processing of relevant orders, delivery notes / collection notes, back orders, ETA’s, andfeedback communication
• Filing of relevant documents
• Follow up of queries, quotations, deliveries, payments timeously
• Provide management with sales on hand reports timeously on a weekly basis
REQUIREMENTS
• Matric is essential and a tertiary qualification will be an advantage
• 2 to 3 years IT distribution experience in the sales support role
• Vaccination Certificate Required
• Technology driven
• Relevant technical knowledge
• Copes effortlessly within a high stress and pressurized environment
• Service quality orientated
• Customer focused
• Attending training sessions - during and after working hours
• Excellent Microsoft Word and Excel skills required
• Excellent administration skills required
• Basic calculations (ability to work with numbers)
• Self-actualization (capacity to assert oneself)
• Motivation (ability to motivate others)
• Negotiation (in a spirit of co-operation with the aim of an amicable outcome)
• Tact (courteous, diplomatic, respectful manner)
• Excellence orientation (set and achieve high standards & ongoing improvement)
• Feedback (provide positive, helpful & productive feedback)
• Liaison (establish effective personal contact / channel for Communication between parties)
• Written communication (convey information through written instruction)
• Decisiveness (ability to make decisions, render judgment, take action & apply corrective
measures)
• Evaluating (ask questions, analyze, give attention to, and attend to detail)
PERSONAL ATTRIBUTES
• Well-groomed and highly presentable
• High attention to detail
• Passionate about sales
• Natural tendency to be competitive
• Problem solver
• Assertive individual
• Positive individual
• High level of energy
• Self-driven
• A high level of perseverance
• Be patient, tolerant and diplomatic
• Ability to work as part of a team