Internal Sales

Responsibilities

• Responsible for overall internal sales, including customer queries, quotes, orders, demonstrations and assisting external sales when needed
• Answer all customer related queries – electronically, verbally as well as walk in customers
• Process all customer requests and transactions accurately and timeously
• Manage all orders from entry to finalisation
• Give feedback to customers regarding their requirements: be it quotes, orders, order status, deliveries/collections, backorders, spares and general inquiries
• Develop positive relationships with all existing and prospective customers
• Provide professional Customer Service and Support at all times
• Maintain good relationships with all internal colleagues and assist relevant business departments where possible
• Use initiative and proactively resolve customer queries or complaints promptly
• Recognise opportunities to help customers and boost sales/up sell
• Promote total customer satisfaction

Requirements

• Grade 12

• Relevant qualification in sales is preferred
• Excellent sales and communication skills is a must
• Must have outstanding customer service skills/attitude
• Attention to detail and accuracy of capturing data/orders/requests
• South African citizens only

• Minimum of 3 to 6 years relevant internal sales experience
• Extensive kitchen equipment-based sales is preferred

• Computer literate - MS Office, SAP or similar