Internal Sales Manager - Electrical

SUMMARY:
Internal Sales Manager required for our Client, a leading manufacturer, importer and distributor of quality products in the electrical, electronics, pumps and tools industry.  The successful candidate will be responsible for leading and managing the internal sales team based in Longmeadow (Edenvale) and will present with strong knowledge of electrical products, experience in wholesale or distribution, and proven leadership abilities.

POSITION INFO:
Key Responsibilities: Sales & Customer Management: Manage and motivate the internal sales team to achieve sales targets and KPIs. Develop and maintain strong relationships with contractors, electricians, industrial clients, and retail customers. Ensure timely and accurate preparation of quotations, tenders and pricing. Handle escalated customer queries, complaints and account issues professionally. Identify upselling and cross-selling opportunities across product ranges. Work closely with external sales representatives to support customer growth. Team Leadership: Supervise, coach and train internal sales staff. Monitor staff performance and provide regular feedback and development plans. Schedule workloads and ensure adequate customer support coverage. Promote a high-performance and customer-focused culture. Operational Management: Ensure accurate order processing, invoicing and follow-up. Monitor stock availability and coordinate with procurement and warehouse teams. Assist in managing pricing structures, margins and discount controls. Ensure compliance with company policies and procedures. Prepare sales reports, forecasts, and performance analysis. Business Development: Support branch growth initiatives and strategic sales plans. Identify new business opportunities and target markets. Maintain awareness of competitor activity and market trends within the electrical industry. Minimum Requirements Matric. Diploma or qualification in Sales, Business Management or Electrical Engineering (advantageous). 5+ years' experience in electrical wholesale or distribution sales. 2+ years' experience in a supervisory or management role. Strong knowledge of electrical products, components and industry terminology. Proficiency in ERP systems and Microsoft Office. Please note: Should you not meet the minimum requirements or hear from us within 14 days from date of advertising, please accept your application as being unsuccessful.