Junior Residence Manager

SUMMARY:
Our client is a reputable property management company in Pretoria specialising in student accommodation and residential property services. They are seeking a Junior Residence Manager to oversee a 200-bed student residence, ensuring efficient day-to-day operations, high service standards, and an exceptional living experience for students.

This role is ideal for a motivated individual passionate about property management, student housing, hospitality operations, or facilities management who thrives in a people-focused, high-performance environment.

POSITION INFO:

Minimum Requirements

• Grade 12 / Matric – essential
• Diploma or Degree in Hospitality Management, Property Management, Facilities Management, or Business Administration – preferred
• Minimum 3–5 years’ experience in property, hospitality, or facilities management
• Previous student accommodation management experience is an advantage
• Code 08 driver’s licence – preferred
• Microsoft Office proficiency (Excel, Word, Outlook)
• Must reside on-site (live-in role)

Key Responsibilities

• Manage all residence operations, including housekeeping, maintenance, health & safety, and building security.
• Ensure high-quality service delivery and an excellent student living experience.
• Oversee budgets, financial controls, procurement, and reporting in line with company standards.
• Supervise and motivate residence and facilities staff, managing performance and development.
• Maintain Health & Safety compliance and implement best practices across the residence.
• Manage tenant relations, including complaints, registrations, lease renewals, and contract terminations.
• Oversee student intake and registration processes, ensuring smooth transitions.
• Implement and manage the Res Life Events Calendar and drive student engagement activities.
• Liaise with service providers, maintenance contractors, and suppliers, ensuring SLA compliance.
• Support the finance and collections team in monitoring tenant accounts and arrears.
• Promote sustainability and utilities management (water, electricity, and waste control).
• Source and manage BBBEE-compliant suppliers and service partners.

Skills and Attributes

• Strong leadership, communication, and people management skills
• Excellent customer service and student engagement abilities
• High numerical literacy and attention to financial detail
• Ability to manage multiple building operations simultaneously
• Understanding of budgeting, forecasting, and cost control
• Experience with contractor and service provider management
• Knowledge of Occupational Health & Safety regulations
• Energetic, proactive, and results-driven with a passion for property and facilities management

Why Apply?