Key Account Manager

SUMMARY:
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POSITION INFO:

Our client, a leading logistics company is seeking a Key Account Manager to join their team.

Key Account Manager will be responsible for managing, growing and innovating the large, medium and small sized clients and driving profitability with each of these clients.

Location: Cape Town

Job type: Permanent Position – on site

Duties and Responsibilities

• Creating and maintaining the client information pack
• Manage the opening of accounts process as well as comprehensive implementation of – and continuous updating of client information
• Be accountable for the contract negotiations process, understanding and mitigating the risk identified
• Presenting to and implementing new products, processes and strategies with client (s)
• Management of client queries
• Quality checking estimates and ensuring they are submitted on time
• Compile client specific business reports and quality checking data integrity
• Identify Opportunities for growth within the client’s business
• Record under threat and lost accounts
• Manage service level agreements through reporting and reviews including identifying exceptions and corrective actions
• Facilitate rate negotiations and increases
• Arrange and control customer action plan processes for clients
• Identify and report on quantified value for clients
• Take meeting minutes
• Manage client debtors to keep within the agreed payment terms and resolve queries in days sales outstanding
• Ensure standard operating procedures are signed off by the clients, documented and maintained
• Compile monthly revenue reports for clients and portfolio
• Co-ordinate available client logistics training
• Compile and present Performance Management Reviews
• Compile and present General Management Reviews including shipment stats, financial data and other relevant info such as QVA to certain clients.
• Compiling, monitoring and presenting customised client reports as may be required by the client.
• Running continuous improvement projects for all clients to maintain system relevance and advance or re-design support services in conjunction with the implementation team
• Ensure call plan recorded on a weekly basis
• Record Lost Business
• Monitoring and manage Triple Deck Verification and executive sponsor activity for top accounts
• Monitoring service levels and volumes for each mode (air, ocean, road, etc.) and department (exports, imports, logistics, etc.).
• Monitoring client’s payment cycles as well as outstanding payments in order to ensure compliance with payment terms and agreements.
• Monitoring credit notes
• Monitoring write-offs
• Monitoring opportunities for new/extended business & QVA.
• Maintain and update the Client Account Plan for top clients in portfolio and global accounts.
• To compile and assist with client Tenders
• To assist in conducting customer surveys as may be required
• Compile and present any other reports as may be required by management on a regular or ad hoc basis

Minimum Requirements

• Grade 12
• Com Logistics/Supply Chain Management would be beneficial but not a requirement.
• Minimum of 8 years’ experience in Freight Forwarding
• Minimum of 3 years customer facing experience
• Own vehicle, drivers license, ability to travel
• MS Office

Skills Required

• Attention to detail and accuracy.
• Able to work well under pressure
• Must be a team player
• Good time management skills
• Excellent written and verbal communication skills

Should meet the above criteria, we invite you to apply directly to the advertisement. Should you not hear back from us within 2 weeks of application, kindly consider your application as unsuccessful