Key Account Manager

SUMMARY:
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POSITION INFO:
Manager: Key Accounts (Sales) | Head Office | Permanent Are you passionate about building long-term client relationships and driving commercial growth? This is an opportunity to take ownership of key customer partnerships while contributing directly to revenue growth within a dynamic logistics and cargo environment. An established leader in the air cargo and logistics sector is seeking a commercially focused Manager: Key Accounts to manage strategic customer relationships, identify new business opportunities, and drive sustainable revenue growth. The successful candidate will be responsible for growing existing accounts, acquiring new customers, negotiating pricing structures, and ensuring exceptional customer service across a portfolio of key accounts. This role requires a customer-centric professional who can build trusted relationships, understand client requirements, and translate opportunities into profitable business outcomes. Working closely with operations, finance, and commercial teams, you will play a key role in strengthening market position and enhancing customer experience across multiple service offerings. Our client is a respected organisation operating within the aviation and logistics industry, known for delivering reliable cargo solutions, customer-focused service, and innovative supply chain support across a national network. What You’ll Do • Grow revenue through both new business acquisition and expansion of existing accounts • Develop and maintain strong relationships with key customers • Identify customer needs and propose tailored logistics and freight solutions • Retain customers through proactive engagement, regular visits, and service reviews • Resolve customer queries and complaints in collaboration with internal stakeholders • Maintain accurate CRM records, customer information, and sales opportunities • Negotiate annual rate increases and pricing structures • Review and approve rate loading and billing accuracy • Identify market opportunities, competitor activity, and emerging industry trends • Support contract renewals, extensions, and customer agreements • Partner with finance teams to manage debtor accounts and reduce outstanding debt • Contribute to technology and system improvements that enhance customer experience What You Bring • Higher Certificate (NQF Level 5) in Sales and Marketing, Supply Chain, or a related field • Valid driver's licence and reliable transport • Minimum 2 years’ experience within the airline, freight, logistics, or cargo industry • Previous experience in customer service, account management, or sales support • Strong relationship-building and customer engagement skills • Proven negotiation and conflict-resolution capability • Commercial awareness and value-based selling experience • Ability to work independently and manage multiple priorities • Strong communication, presentation, and administrative skills • Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint • Knowledge of freight systems and logistics processes advantageous What Success Looks Like • Consistent achievement of revenue and growth targets • Strong retention and expansion of strategic customer accounts • Increased market share and customer acquisition • High customer satisfaction and service excellence levels • Effective management of pricing, contracts, and account profitability • Reduced debtor risk and improved collections performance • Accurate CRM data and meaningful pipeline visibility • Identification and execution of new commercial opportunities