Key Account Manager

SUMMARY:
A dynamic Key Account Manager / Sales is required for our Client in Midrand to support our Client’s Insurance Partners and their clients (consumers) throughout the claims / sales process from quote to delivery and after sales support (mobile devices insurance).

POSITION INFO:

Key responsibilities & duties

• Relationship management with our Client’s Insurance Partners to maintain and grow their business with them.
• Managing the claim quotation function (via Thesl and/or email) within the applicable Service Level Agreements (SLA) which are in place.
• Suppling their Insurance Partners with updated price lists as and when applicable.
• Claims Management and Processing.
  • Claims are to be processed within SLA.
  • Ensuring that the claims consultant is kept up to date throughout the claims process.
  • Managing the claim on the Insurers Portal (if applicable).
  • Assisting Finance in managing any claims related issues which may result in the Insurer withholding payment.
• Consumer Engagement
  • Managing excess payments (if applicable).
  • Assisting with any queries they may have (process and or product related).
    • Maintain a working product knowledge of current and historic (+-2 years old) Cell Phone and Tablets in terms of specifications / functionality.
  • Delivery arrangements.
• Processing of orders for dispatch.
• Monitoring delivery.
  • Working with the Client’s preferred Courier Partner to manage any issues with delivery.
  • Ensure that any delays are communicated to the consumer asap in order to manage expectations.
• Updating internal sales and/or operational documents / reports.
• Aftersales Service
  • Assisting customers that have received their delivery and have a problem.
  • Requesting customers to complete the Client’s Satisfaction Survey.
• Achieve or exceed monthly sales targets.
• Contacting and bringing in new business for the Client with Insurance and/or Broker companies.

Qualifications and Education requirements

• Matric (with strong English).
• Ability to speak Afrikaans is advantageous.

Preferred Skills and Work Experience

• At least 3 years-experience in a call centre environment.
• Strong tele-sales skills.
• Proficient with Microsoft office suite (Email, Word, Excel, SharePoint, etc.)
• Experience with SAP will be beneficial.
• Excellent telephone etiquette.
• Excellent time management skills.

Aptitude & Disposition

• A dedicated self-starter
• Ability to maintain and provide ongoing client support
• Accurate, timely administration
• Stakeholder engagement at a high level
• Ability to multi-task efficiently
• Team player
• Able to self-manage in alignment with the Client’s Vision, Mission and Values.

NB! This job is now closed. You can apply for other jobs by uploading your CV.