Key Account Manager

Recruiter:

Oxyon Human Capital Solutions

Job Ref:

JHB001407/VMC

Date posted:

Monday, August 2, 2021

Location:

Midrand, South Africa

Salary:

Market Related

SUMMARY:
A dynamic Key Account Manager / Sales is required for our Client in Midrand to support our ClientÃ¢Â€Â™s Insurance Partners and their clients (consumers) throughout the claims / sales process from quote to delivery and after sales support (mobile devices insurance).

POSITION INFO:

Key responsibilities & duties

Relationship management with our Client’s Insurance Partners to maintain and grow their business with them.
Managing the claim quotation function (via Thesl and/or email) within the applicable Service Level Agreements (SLA) which are in place.
Suppling their Insurance Partners with updated price lists as and when applicable.
Claims Management and Processing.
- Claims are to be processed within SLA.
- Ensuring that the claims consultant is kept up to date throughout the claims process.
- Managing the claim on the Insurers Portal (if applicable).
- Assisting Finance in managing any claims related issues which may result in the Insurer withholding payment.
Consumer Engagement
- Managing excess payments (if applicable).
- Assisting with any queries they may have (process and or product related).
  - Maintain a working product knowledge of current and historic (+-2 years old) Cell Phone and Tablets in terms of specifications / functionality.
- Delivery arrangements.
Processing of orders for dispatch.
Monitoring delivery.
- Working with the Client’s preferred Courier Partner to manage any issues with delivery.
- Ensure that any delays are communicated to the consumer asap in order to manage expectations.
Updating internal sales and/or operational documents / reports.
Aftersales Service
- Assisting customers that have received their delivery and have a problem.
- Requesting customers to complete the Client’s Satisfaction Survey.
Achieve or exceed monthly sales targets.
Contacting and bringing in new business for the Client with Insurance and/or Broker companies.

Qualifications and Education requirements

Matric (with strong English).
Ability to speak Afrikaans is advantageous.

Preferred Skills and Work Experience

At least 3 years-experience in a call centre environment.
Strong tele-sales skills.
Proficient with Microsoft office suite (Email, Word, Excel, SharePoint, etc.)
Experience with SAP will be beneficial.
Excellent telephone etiquette.
Excellent time management skills.

Aptitude & Disposition

A dedicated self-starter
Ability to maintain and provide ongoing client support
Accurate, timely administration
Stakeholder engagement at a high level
Ability to multi-task efficiently
Team player
Able to self-manage in alignment with the Client’s Vision, Mission and Values.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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