Key Account Manager (International)

 

Recruiter:

Ignition Group

Job Ref:

KAMI09092022

Date posted:

Friday, September 9, 2022

Location:

Durban, South Africa

Salary:

Negotiable


JOB SUMMARY:
Ignition Group is seeking a Key Account Manager who will be responsible for different portfolios within the international business unit.

JOB DESCRIPTION:

The role:

Ignition Group is seeking a Key Account Manager who will be responsible for different portfolios within the international business unit.

Be the interface for consistent communication for the international business unit. End-to-end management of strategic and new business initiatives throughout the customer and client lifecycle. Ensure that the delivery of the product/solution/service is in-line with the business requirement specification. Prioritise day-to-day operational tasks, including reporting, escalations and the management thereof to ensure adherence to client SLA’s.

The detail:

Business service strategy

  • Service delivery management.
  • Relationship management and the management of business initiatives and projects.
  • Daily reporting to client of previous day’s trade.
  • Biweekly wall boards of sales and data dispositions.
  • Weekly reporting of all sales and non-sales for the week, including data dispositions, including contactability.
  • Create and maintain operational plans on a weekly basis using Power BI.
  • Analyse data and report on trends and anomalies within each segment of the business unit. Must be able to communicate specific understanding of key levers that positively and negatively affect the achievement of targets.
  • Initiate remedial steps when necessary through the various teams.

Strategic Planning

  • Ensure required service agreements and resources are in place to secure operations and performance according to business needs.
  • Contribute to the creation of the forecast strategies and ensure the implementation of the assigned actions in the area of responsibility.
  • Benchmark performance with other campaigns and business units, as well as the contact centre industry in general in order to get best practice ideas for further improving performance.

Relationship Building

  • Ensure a customer focused culture in all engagements.
  • Ensure the building of business competence by supporting managers in setting and achievement of strategic goals.
  • Build relations with internal and external stakeholders to gain and share experience and knowledge essential to achieve optimum performance. Apply an attitude of questioning, understanding and collaborating with all areas of the business, to ensure delivery of targets, specifically; Operations, Data Operations, Contact Centre Managers, Commercial Heads, Billing and Digital Marketing.

Are you this person?

  • Do you have a diploma, degree or higher tertiary education with a focus in Business and Relationship Management?
  • Are you experienced in the B2C environment?
  • Do you have 3 - 5 years’ experience within; Telco, Home Services or Financial Services?
  • Do you have a thorough understanding of the outbound/sales contact centre environment (end-to-end), as well as digital marketing and demand creation inbound sales?
  • The bonus points! - Experience within the Financial services and or insurance industries; Some understanding of income statements, budgeting and forecasting.
  • Have you managed at a granular level the various metrics of the products in order to allow the department to make critical commercial decisions that could affect revenues?
  • Strong communicator with a keen attention to detail, methodical in terms of process and holistic project management, ability to build and manage relationships with external and internal suppliers – does this sound like you?

Ignite your Career TODAY!

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Key Account Manager (Long Term Rentals)
Location: Durban
Salary:
Are you a dynamic relationship builder with a passion for driving growth? Our Client is seeking an experienced key account manager to manage and grow their Long-Term Rentals portfolio in KwaZulu-Natal.
Today


Key Account Manager
Location: Durban
Salary:
Are you a dynamic relationship builder with a passion for driving growth? Our Client is seeking an experienced key account manager to manage and grow their Public Sector portfolio in KwaZulu-Natal.
Today


Key Account Manager
Location: Durban
Salary: R500 000.00
Dynamic opportunity for an experienced key account manager to join a respected electrical solutions provider. This role blends relationship management, technical sales, and strategic account growth within the electric motors, VSDs, and switchgear environment.
4 days ago


Key Account Manager
Location: Durban
Salary: R25 000.00 pm CTC, Cellphone allowance, Fuel card and Performance based bonus
To manage and grow strategic healthcare accounts by delivering compliant, reliable, and value-driven services while building long-term partnerships with hospitals, clinics, and healthcare groups.
9 days ago


Key Account Manager - Coatings Raw Materials / Manufacturing - KZN
Location: Kwazulu-natal
Salary: Monthly
A well-known and established raw material supplier, supplying coatings raw materials into the decorative and industrial manufacturing industry requires the above to manage and expand strategic customer accounts building strong relationships and delivering tailored raw material solutions to strengthen the company’s market position.
18 days ago


Key Accounts Manager
Location: Durban
Salary:
1 day ago


Sales Manager, Durban
Location: Durban
Salary:
Our client, a leading global shipping carrier are seeking a dynamic and results‑driven Sales manager to lead the KZN commercial team to drive strategic growth and market share across all current trade lanes.
4 days ago


Regional Sales Manager
Location: Durban
Salary:
4 days ago


Senior Operations Manager
Location: Durban
Salary:
7 days ago


BUSINESS DEVELOPMENT MANAGER (FRENCH SPEAKING)
Location: Durban
Salary:
36 days ago


Create a free job alert for Key Account Manager (International) in Durban

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions