Key Account Manager - Life Insurance

SUMMARY:
Key Account Manager - Life Insurance

POSITION INFO:

Key Account Manager

Sandton

R25 700 pm

Execute instructions received via processes within the framework of Process Area. The role may change over time, depending on performance, your needs and the business’s needs.

Work closely with other business processing teams including policy alterations, underwriting, finance etc.

Report to the Processing Manager, who is accountable for our Funeral Policy Administration functions.

Establish relationships with senior management at client sites

Monthly visits to monitor and enhance client satisfaction

Monitor external perception rating and ensure that the scores are within the agreed targets

Identifying and reporting on service failures and errors

Ensure training and development of staff

Contribute to the various cross functional forums to help improve efficiencies in other areas

Updating the administration and reporting systems on time without errors

Drafting and presenting weekly and monthly reports

Ensure adherence to SLAs.

Skills

MS Office and Excel and PC literate

Numeracy

Accurate Typing Skills

Excellent verbal and written communication skills.

Ability to analyse data and interpret trends

Areas of speciality or expertise:

Excellent knowledge of Business and Operational Insurance Industryadministrative processes

Good understanding of operational funeral administration processes

Entry level knowledge of the business administrative platforms; Easipol, Persal or relevant debit order facilitation software

Where required has the relevant industry accreditations

Qualifications and experience

Minimum 3 - 4 years’ experience in the processing and administration of funeral insurance

Grade 12 / Matric with Maths Literacy NFS achievement level 3

NQF Level 5 Accreditation (broad based knowledge of applicable legislation, economic principles, and financial services industry, required by FA and Administrators)

Graduate from University or Technikon or be studying towards a degree / diploma having completed the first year of studies

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